Intern Debt Collection at Human Capital Outsourcing Limited

Responsibilities:

• Monitor and manage a portfolio of delinquent accounts to ensure timely recovery of overdue payments.   
• Plan and execute effective recovery strategies aligned with Company’s PAYGO credit policy.   
• Negotiate payment plans, payoff deadlines, and settlements with clients.   
• Address and resolve customer queries, complaints, and disputes in a professional manner.   
• Liaise with sales and technical teams to address account-related concerns and escalate unresolved technical issues.   
• Recommend repossession of Company’s systems in cases of default where all recovery avenues have been exhausted.   
• Identify and report bad debts, deceased, or incapacitated customers to the Finance Manager for further action.   
• Track daily collection performance and prepare monthly portfolio performance reports.   
• Ensure accurate documentation and timely updates of customer payment status.   
• Support the achievement of monthly collection targets as assigned by the supervisor.

Requirements:

• Diploma or bachelor’s degree in finance, Credit Management, Business Administration, or related business field.   
• Proficiency in MS Office Suite, particularly Excel, and experience with   
• Strong understanding of mobile money platforms and PAYGO repayment models is a plus.   
• Excellent negotiation and interpersonal skills.   
• High emotional intelligence and professionalism when dealing with clients.   
• Strong problem-solving and decision-making abilities.   
• Ability to work independently and meet set targets under minimal supervision.   
• Detail-oriented, with excellent record-keeping and reporting skills.   
• Team player with a proactive and resilient attitude.