Intern, Information Technology & Monitoring, Evaluation and Learning at RefugePoint

• RefugePoint seeks an IT / Monitoring & Evaluation intern who will work closely with the Database Administrator on various technical and programmatic tasks to enable the agency to more effectively track, monitor, and report on the activities, outputs, and outcomes of our work supporting refugee populations. The intern will work with the IT team, in close collaboration with the Monitoring, Evaluation, and Learning (MEL) and Program teams at RefugePoint to update and improve our database, data management, and reporting systems to enable better data quality and completeness and assist us in building capacities for automated monitoring and reporting for MEL.

Responsibilities:

• Assist in database management tasks, including data cleanup, import, deduplication, and integrity checks.
• Maintain user request logs and ensure all requirements are collected from different departments.
• Participate in testing and quality assurance activities for database enhancements and integrations.
• Identify areas for improvement in mobile data collection.
• Stay updated on industry trends and advancements in database technology.
• Collect requests from Program teams and gather data points, which can be translated into reports on the database by MEL and the database administrator.
• Any other duties as assigned.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred)
• Demonstrated knowledge of database software (experience with Microsoft Access, SQL Server, and others also applicable)
• Previous experience working with CRM systems is preferred.
• Thorough proficiency in Google Suite and Microsoft Office applications, particularly in spreadsheet software like MS Excel and word processing tools like MS Word.
• Strong knowledge of computer hardware, operating systems, and software applications.
• Familiarity with networking concepts, protocols, and troubleshooting techniques.
• Proficiency in diagnosing and resolving technical issues independently.
• Excellent communication skills and ability to interact effectively with end-users.
• Detail-oriented with strong problem-solving abilities.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Fast typing skills - 40 words per minute.
• Familiarity with office equipment, computer hardware, and peripheral devices.
• Experience with monitoring, evaluation, and learning is a plus.
• Strong command of English in both verbal and written communication, along with adept customer service skills.

Desired Skills and Qualifications:

• Firm belief in RefugePoint’s mission, vision, and values.
• Ability to learn quickly.
• Strong written and verbal communication skills.
• Demonstrated skills both in being self-driven as well as collaborating to achieve goals.
• Adherence to RefugePoint’s Code of Conduct, Anti-Racism Statement, Sexual Harassment Policy, and overall Employee Handbook compliance.
• Exemplify professionalism, including clear and frequent communication with supervisor, attitude, and work ethic.
• Maintain regular attendance, punctuality, dependability, good judgment, and a high quality of work.

Special Requirement:

• Police Clearance Certificate