Housekeeping Supervisor at International Committee of the Red Cross (ICRC)

OVERALL RESPONSIBILITY
The Housekeeper Supervisor ensures that ICRC premises are clean and supervises a team of Housekeepers.

Duties & Responsibilities

• Supervise the housekeeping services and ensure that the tasks are done properly;
• Report anomalies to the premises responsible or to the head of maintenance without delay;
• Performs daily visit to the assigned residences and monitor work of the housekeepers, conducts trainings, guidelines and gives and takes feedback;
• Shares the weekly reports to the concerned based on house visit and follows-up progress;
• Ensure proper planning of the housekeepers in each residence considering the workload and without any discrimination;
• Do spot checks in the residences;
• Implement and update the checklist of task to be filled by the housekeeper in every residence;
• Is responsible for the inventory of ICRC premises;
• Report any discrepancies of inventory to the premises responsible;
• Coordinate ordering and replenishing house items as per the standard lists;
•  Write and implement the standard operating procedures and weekly reports;
•  Manage, appraise and assess the housekeepers in various residences;
• Keep housekeepers informed of events, decisions, rules and other changes introduced in the delegation;
•  Handle complains, and requests linked to housekeeping;
•  Supervise coordinate with outsourced cleaners to ensure all offices are properly cleaned and report any issues to the premises responsible;
•  Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision;
• Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members;
• Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year;
• Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.

Qualifications

• Minimum relevant Diploma in Hospitality Management;
• Minimum 3-4 years’ experience in a similar position, preferably in hotel housekeeping management;
• Previous working experience with International Organizations (preferred);
• Excellent command of written and spoken English Advanced computer skills (Word, Excel, Power Point);
• Ability to problem solve quickly and prioritize daily tasks according to their importance;
• Attentive to details with high sense of confidentiality and integrity;
• Good presentation and analytical skills;
• High degree of flexibility and responsiveness.

 or before 01st July 2022