International Communications and Knowledge Management Adviser at Medecins Sans Frontieres (MSF)

The objective of the position is to ensure that people working in communications across MSF have easy access to a wide range of information, guidelines, decisions, and expertise to improve quality, avoid duplications and increase internal accountability.

MAIN RESPONSIBILITIES

Information sharing – connecting people and knowledge

• Be a focal point for a wide range of questions coming from the wider movement and deliver timely answers or referral to the right people
• Review the way knowledge, communication packages, strategic documents and guidance are shared internally and propose and implement the best way to optimise this
• Maintain internal communications-specific digital platforms, ensuring they are up to date, are user friendly and their correct use is promoted
• Finalise, keep updated and disseminate a communications induction checklist (including links to existing content) for directors and heads of communications and the wider communications community in MSF
• Stimulate a range of internal conversations, motivating others to interact and exchange experience and views through existing internal platforms
• Manage a series of global communication email lists

Planning, coordination and documenting Communications platforms exchanges

• Under the guidance of the ICC, coordinate and plan Communications Directors international platforms (Dircom5, Full DirCom) and Communication Coordinators (CoCos) meetings and exchanges: developing and disseminating agendas; preparing meeting sessions and structure, content and background documents; minuting the Dircom5 and CoCos meetings; and documenting outcomes and action points, ensuring the follow-up of decisions to achieve expected outcomes and actions.
• When required, take the lead in coordinating specific platforms or other groups like Communication Advisers around specific emerging crises.

Disseminate communications planning and monitor communication outputs

• Monitor communications output, use and impact of communications tools /initiatives for the MSF movement
• Provide a yearly overview based on that analysis and makes the data available
• Launch and follow up with compilation of communications feedback coming from MSF entities
• Compile and distribute weekly operational communications updates (CWA)

Support to IO Communications Department

• Be part of an out of hours and weekend on-call system for social media and website posting
• Fulfill ad-hoc tasks in times of emergency

Job requirements

• Genuine interest in, and commitment to, the humanitarian principles of MSF
• At least five years of proven experience in communications
• Strong understanding of MSF’s current vision and internal debates around public positioning and bearing witness
• Strong understanding of the work reality, needs and constraints faced by a range of communication professionals in the humanitarian sector and MSF in particular
• Experience with internal communications, information management, knowledge management is a strong asset
• Good knowledge of Media Asset Management (DAM) tools, SharePoint, Teams and other conversation and information management tools
• Excellent organisational skills with demonstrated ability to execute projects on time
• Rigorous, with a high level of attention to detail
• Excellent written and oral communications skills in English is required; good skills in French is an advantage/asset
• Experience in MSF communications is a strong asset
• Able to interact effectively and motivate and energise people at all levels in a complex international organisation.
• Basic knowledge of Adobe PhotoShop, InDesign, Illustrator is an asset;
• Enthusiasm, self-motivation, initiative.

Deadline to apply: 8 May 2023