International Employee Relations Manager at M-KOPA Solar

Complex Employee Relations Management

• Address and resolve high-level and complex employee relations issues, including sensitive complaints, disputes, and grievances.
• Lead thorough and impartial investigations into serious employee complaints, including harassment, discrimination, and misconduct, documenting findings, and recommending appropriate actions.
• Provide strategic advice to senior management on complex employee relations matters, including performance management, disciplinary actions, and legal compliance.

Policy Development and Strategy Implementation

• Lead the development and refinement of employee relations policies and procedures, ensuring alignment with best practices and legal requirements across all operating markets.
• Develop and implement strategies to improve employee relations and foster a positive organizational culture.
• Regularly review and update policies and procedures to reflect changes in laws, regulations, and organizational needs.

Leadership and Mentorship

• As SME provide guidance, coaching and training to other members of the People team, sharing expertise and best practices.
• Design and deliver advanced training programs for managers on complex employee relations issues, legal compliance, and effective conflict resolution techniques.

Legal and Regulatory Compliance

• Oversee compliance with employment laws, regulations, and industry standards across all operating markets, ensuring that all ER practices and procedures meet legal requirements.
• Identify potential risks related to employee relations issues and develop proactive measures to mitigate these risks.

Reporting and Analysis

• Analyse trends and data related to employee relations issues to identify root causes, track resolution effectiveness, and recommend improvements.
• Generate detailed reports for senior management on employee relations trends, key issues, and strategic initiatives.

Employee Engagement and Communication

• Develop and implement initiatives to enhance employee engagement, satisfaction, and retention.
• Act as a liaison between employees and management, facilitating effective communication and ensuring that employee voices are heard.

Labour Relations

• Lead Labour Relations at M-KOPA, including the design and implementation of HR policies and procedures aligned with business plans and company objectives.
• Support the process of negotiating collective agreements as applicable and interpret related labour legislations.
• Develop and maintain positive relationships with labour unions and negotiate Collective Bargaining Agreements (CBAs) in collaboration with senior management as applicable.

Qualifications And Experience

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. A Master's degree or HR certification is preferred.
• Minimum of 5 years of progressive experience in a specialist role heavily focused on employee relations and/or employment law work.
• Strong background and understanding of employment laws, labour relations, and HR best practices across Africa.
• Demonstrated experience in conducting workplace investigations and resolving complex employee relations issues.

Knowledge, Skills, And Abilities

• Advanced conflict resolution and mediation skills.
• Strong strategic thinking and problem-solving abilities.
• In-depth knowledge of employment laws, regulations, and HR best practices across multiple African countries.
• Excellent communication and interpersonal skills, with the ability to interact with all levels of the organization.
• Proven ability to manage multiple priorities and coach employees.
• Proficiency with Microsoft Office applications and HR software systems.
• Ability to read, write, speak and understand English at a business level.
• Experience in stakeholder engagement, negotiations, and strategic IR management.
• Ability to work in an unstructured environment, both independently and as part of a team.