IT Admin Assistant at Gelian Hotel Machakos

Summary:

Support and assist IT Administrator in all aspects of ICT in the hotel

Responsibilities

• Accept technical support calls to the ICT department and log them in the ICT issue tracking log book
• Attend to in-house guest and conference guests Wi-Fi connectivity issues and resolving them
• Troubleshoot and resolve end-user hardware, operating system and software related problems ensuring a lasting solution is found
• Troubleshoot and resolve basic network, application, network drives and serve hosted applications access issues for end user
• Prepare weekly and monthly departmental operations report as directed by the IT Administrator
• Maintain an up to date inventory list of all ICT equipment as well as asset movement updates approved by the IT Administrator
• Ensure preventive maintenance is carried out on all equipment as scheduled and log the service date in addition to filling the job cards and after service reports where applicable
• Manage user profiles- new employee profile creations and exit profile termination. Maintain an up to date user directory of all applications schedule
• Ensure availability of automated backups and control access for all user on the network

Requirements

• Diploma in ICT from a accredited college or university
• Fluent in written and spoken English
• 1 year previous experience as ICT assistant.
• Good working knowledge of computer technology in a business environment ( Microsoft office software, database management, network administration etc.)