IT and Social Media Intern at Jhpiego

Overview

• Jhpiego is seeking a highly motivated and creative IT & Social Media Intern to join our team. This role is ideal for a tech-savvy individual with a passion for digital communication, content creation, and IT support. The intern will gain hands-on experience supporting IT operations while also contributing to the organisation’s online presence and digital engagement strategy.
• This internship offers an exciting opportunity for an early-career professional to gain hands-on experience in ICT, global health communications, digital storytelling, social media strategy and analytics within an international development organization.
• The internship will initially run for three (3) months beginning July 2026, with the possibility of extension beyond September based on performance, organizational priorities, and available resources.

Responsibilities
IT Support

• Provide first-line technical support to staff (hardware, software, and network issues)
• Assist in the installation, configuration, and maintenance of IT equipment
• Support troubleshooting of computers, printers, and office software
• Help maintain IT inventory and documentation
• Assist in ensuring data security and backup processes

Social Media Management

• Support the day-to-day management of Jhpiego Kenya’s social media platforms, including LinkedIn, X (Twitter), Facebook, Instagram, TikTok, and other emerging platforms.
• Support the scheduling and publishing of social media content aligned with organizational priorities and campaigns.
• Monitor social media trends and identify opportunities for audience engagement and visibility.
• Respond to basic inquiries and escalate sensitive communication issues where necessary.

Content Development

• Develop engaging social media copy, captions, visuals, photography, and short-form video content.
• Support coverage of events, campaigns, workshops, and field activities through live posting and digital storytelling.
• Assist in adapting technical and programmatic information into audience-friendly digital content.
• Coordinate with program teams to gather photos, testimonials, and success stories.
• Support basic video recording, photography, and editing for digital campaigns and organizational visibility.

Influencer Campaign Support

• Support identification and coordination of influencers and digital content creators aligned with campaign objectives.
• Assist in managing influencer engagement processes, content tracking, approvals, and reporting.
• Monitor influencer campaign performance and audience engagement metrics.
• Support digital campaign amplification and community engagement activities.

Analytics and Reporting

• Track and monitor social media performance metrics and engagement analytics.
• Prepare monthly social media performance reports highlighting growth, engagement, reach, influencer performance, and campaign visibility.
• Support the interpretation of analytics data to improve content strategy and audience engagement.

Brand Visibility and Campaign Support

• Support implementation of digital campaigns related to family planning, reproductive health, digital health, and other health priorities.
• Ensure content aligns with Jhpiego branding and communication guidelines.
• Assist in identifying innovative ways to increase digital visibility and stakeholder engagement.

Administrative and Coordination Support

• Provide IT support where needed
• Maintain organized content calendars and digital asset folders.
• Support coordination with external vendors, designers, influencers, media partners, and photographers where required.
• Participate in communications planning meetings and brainstorming sessions.

Required Qualifications

• Bachelor’s degree (completed) in: ICT; Computer Science; Communications; Digital Marketing; Public Relations; Journalism; Media Studies; Marketing; Photography / Film Production or a related field
• Knowledge of IT systems, troubleshooting, and office software
• Demonstrated experience in social media management for a brand, organization, business, or personal portfolio.
• Basic understanding of digital communications, influencer engagement, and audience engagement strategies.
• Training or exposure in social media analytics and reporting tools is required.
• Basic experience in photography, video recording, and short-form video editing is an added advantage.
• Familiarity with platforms such as Canva, Meta Business Suite, LinkedIn, X Analytics, CapCut, Adobe Express, or similar tools is desirable.
• Strong writing, editing, and storytelling skills.
• Basic graphic design and content creation skills are desirable.
• Strong organizational skills and attention to detail.
• Ability to work collaboratively in a fast-paced environment

Preferred Attributes

• Strong technical skills in ICT
• Creative and proactive mindset
• Interest in global health and development communications
• Strong interpersonal and communication skills
• Ability to multitask and meet deadlines
• Passion for digital storytelling and audience engagement
• Interest in digital campaigns, influencer engagement, and multimedia storytelling

What The Intern Will Gain

• Practical experience in providing hands-on IT support
• Hardware & Software Support – diagnosing and resolving issues with computers, printers, and devices
• System Installation & Configuration – setting up operating systems, applications, and update
• Cybersecurity Awareness – data protection, password policies, and safe IT practices
• IT Asset Management – tracking and maintaining equipment inventory
• Practical experience in managing digital communications within an international NGO
• Exposure to public health campaigns and strategic communications
• Hands-on experience in analytics, influencer campaign management, campaign reporting, and content strategy
• Opportunity to support photography, video production, and digital storytelling initiatives
• Opportunity to work with multidisciplinary health and communications teams
• Professional mentorship and portfolio-building opportunities