IT Business Continuity Management Analyst at NCBA Group

Job Purpose Statement

This role ensures the maintenance of Business Continuity for IT services, guaranteeing their availability during unforeseen disruptions. Responsibilities include developing, implementing, and testing plans and procedures to ensure IT services can be resumed within a defined timeframe.

Key Accountabilities (Duties and Responsibilities)

Disaster Recovery Processes (40%):

• Identify IT continuity risks and mitigations.
• Collaborate with IT Infrastructure and Business Continuity management to align DR and BCP plans.
• Evaluate and improve DR test strategies.
• Align Business Impact Analysis (BIA) outcomes with disaster recovery frameworks.
• Conduct Gap Analysis and work with IT teams to remediate gaps.
• Maintain and test disaster recovery plans.
• Maintain records of backups and restoration activities.
• Work with internal control functions during audits and assessments.
• Develop relationships to narrow DR gaps.
• Recommend fault-tolerant solutions for continuity of operations.

BCM Assurance (40%):

• Conduct regular assessments of critical systems and backup procedures.
• Monitor data replication and backup logs.
• Communicate and raise awareness about IT services business continuity.
• Liaise with third-party vendors to ensure their DR and BCP capabilities meet the Bank’s requirements.
• Establish and report on IT DR metrics.
• Manage IT Business Impact Assessments (BIA), call trees, and IT BCP plans.
• Track and escalate corrective and preventive actions regarding IT DR.

Policies and Procedures (20%):

• Maintain and update BCP processes, procedures, and policies.
• Research and recommend improvements to disaster recovery practices and standards.

Job Specifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Postgraduate certification in Business Continuity is an advantage.
• Minimum 3+ years of experience in a busy IT environment.
• Certification in systems security (CISA, CISM, CISSP) or business continuity.
• Knowledge of technical infrastructure, networks, databases, and systems.
• Preferred experience in financial services and project management.
• Experience in security reviews and risk assessments.

Technical Competencies:

• Proficiency in DR & BCM activities.
• Knowledge of IS security management practices in financial services.
• Effective communication and stakeholder management skills.
• Knowledge of banking policies, processes, and compliance standards.
• Self-empowerment for open communication, teamwork, and trust.

Behavioral Competencies:

• Effective interpersonal communication.
• Integrity and ethical practices.
• Performance management for personal productivity.