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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.
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Job Purpose Statement
The Product Owner role is responsible for product backlog management - creating, refining and prioritizing items in the backlog and ensuring the team focuses on the most valuable tasks first. Other responsibilities include; communicating the product roadmap and progress to stakeholders, getting feedback from stakeholders and incorporate it into the product backlog, collaborating and working closely with the development team throughout the development lifecycle, gathering feedback from various sources including user testing and market research to continuously iterate on the product and ensuring it meets evolving customer needs.
The role is central to innovation in digital financial services business and is thus the steward to the product management process. The role holder is responsible for LOOP DFS product management in the markets with operational presence.
Key Accountabilities (Duties and Responsibilities)
Backlog Management & Prioritization (30%)
- Maintaining a well-groomed product backlog that prioritizes high-value items
- Develop user stories, coordinate the review and refinement in collaboration with the development team to ensure clear, concise, achievable, relevant and time-boxed
- Approving the user stories to ensure alignment with the product vision and backlog priorities
Delivery & Execution (20%)
- Manage delivery of product features and achievement of specific functionality goals within a sprint
- Fostering a strong relationship with the development team
- Coordinate the work plan delivery and regular reviews of the priority items development
- Communicate the product development progress to stakeholders
Quality Assurance (40%)
- Working with the development team to define clear and measurable acceptance criteria for user stories to ensure the delivered features meet expectations
- Collaborate with the development team on creating and reviewing test cases
- Involved in identifying, prioritizing, and tracking defects throughout the development process and during user testing
- Defining release criteria and working with development team to prepare for product releases
- Monitor key metrics and user feedback to assess product performance and inform future product iterations
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Job Purpose Statement
- The Head of Ecosystem Development is a senior position within LOOP DFS that is responsible for ensuring that market opportunities are matched with LOOP DFS strategy and strategic directions. The Head of Ecosystem Development will source opportunities in the market with the assigned ecosystem that will allow LOOP DFS to deploy its Embedded Financial structure strategy or Market place strategy depending on the business model. H/She will be responsible for managing and expanding our network of partners, producers, processors, financial institutions, and other relevant stakeholders to ensure the success and growth of our platform.
- The role holder is responsible for the commercial design, implementation, monetization and overall ownership of the commercial strategy of the assigned Ecosystem. They will use platform design strategies and business modelling techniques to unpack ecosystems identify investment grade opportunities, develop businesses cases, seek approval and buy in for the business cases, and rally cross functional teams to deliver on the vision of the ecosystem, which should lead to the deployment of Embedded financial infrastructure within a partner's ecosystem or the development of marketplaces that will bring consumers, producers in a value exchange arrangement.
- The role holder will be responsible for customer acquisition and growth management, revenue generation, positive gross margins and positive operating profits within their assigned ecosystem.
- The role holder will ensure there is adherence with all internal procedures and regulatory requirements in the day-to-day management of the ecosystem.
- Actively coach all assigned team members and other key stakeholders in aid of their achievement of performance and career progression.
Key Accountabilities (Duties and Responsibilities)
Strategy & Financial (30%)
- Revenue growth: The primary financial objective for the the Head of Ecosystem Development is to drive revenue growth for the Ecosystem. This involves developing a comprehensive commercial strategy that targets new markets, identifies new customer segments, and drives sales and marketing initiatives to meet revenue targets.
Internal Business Processes (30%)
- Sales and marketing process optimization: The Head of Ecosystem Development must focus on optimizing the company's sales and marketing processes to ensure that the company is able to effectively target and acquire new customers. This involves streamlining processes, identifying and removing bottlenecks, and continuously improving the effectiveness of the company's sales and marketing efforts.
- Risk management: The Head of Ecosystem Development must focus on managing risk to ensure that the company is able to identify and mitigate potential risks and avoid negative impacts on its customers and the broader business. This involves developing and implementing risk management policies and procedures, monitoring compliance with regulatory requirements, and identifying and mitigating potential risks.
Customer (20%)
- Customer acquisition: One of the primary customer objectives for The Head of Ecosystem to drive customer acquisition. This involves identifying and pursuing new customer segments, developing effective sales and marketing strategies to reach these customers, and ensuring that the company is meeting their needs and delivering value.
Learning & Growth (20%)
- Continuous learning: The Head of Ecosystem must prioritize continuous learning and development for themselves and their team. This involves staying up to date with the latest industry trends, attending conferences and events, and seeking out new knowledge and best practices to inform the company's commercial strategy.
Job Specifications
Academic:
- A Bachelor’s degree in a Business-related field.
- MBA or a Master’s degree in a business field is desirable.
Work Experience:
- At least ten years' work experience, five of which should have been in management position in a Technology or Fintech. Should have participated in strategy development and implementation, and having led large successful business development projects and/or initiatives. Experience in Ecosystem in a Financial Institution will be an added advantage
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Job Purpose Statement
The Senior Cloud Engineer’s role is to design, evaluate, migrate, implement, and support high-end and mid-range IT cloud-hosted systems, system automation, and on-premise infrastructure in line with the Bank’s vision. This includes provisioning highly available server infrastructure for critical server systems and ensuring system availability in line with the bank’s SLAs.
Key Accountabilities (Duties and Responsibilities)
Cloud Architecture (40%):
- Build Cloud Principle journeys, strategies, and structures to deliver cloud fluency at scale while applying DevOps principles.
- Maintain and support high-performance, fault-tolerant, scalable, and distributed cloud and container platforms.
- Interface with application development teams to ensure applications fit within the cloud infrastructure with scalability, reliability, and security designed and implemented from the onset.
- Review cloud providers and technologies, defining digital transformation models, policies, and roadmaps.
- Manage servers, storage, Linux/Unix, Windows, Microsoft Office 365, Web Marshal, virtualization (VMware/Hyper-V), and datacenter requirements as per the business plan and technology, ensuring proper monitoring and administration.
- Maintain Active Directory, including creating accounts, troubleshooting authentication, configuring domain controllers, managing DNS and DHCP, and implementing group policies.
Cloud/System Configuration/Deployment (30%):
- Establish and improve team processes and workflows to maximize efficiency and productivity of people and systems.
- Build and manage cloud container platforms (ECS, EKS, AKS).
- Lead automation of cloud infrastructure deployments at massive scale to support scaling of digital services.
- Promote the ‘Open source first’ initiative within the function.
- Plan CapEx and OpEx within the cloud and container management domain.
Cloud/Systems Support/Patch Management (10%):
- Ensure security standards are well defined, controlled, and service deployments are managed.
Project Management (10%):
- Manage projects related to cloud infrastructure, servers, storage, Linux/Unix, Windows, backup, and monitoring.
Business Continuity (10%):
- Maintain disaster readiness as agreed and ensure regular DR exercises are conducted.
Job Specifications
Academic:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
Professional:
- Professional qualifications in IT (e.g., Azure, AWS, OCI Certification, RHCSA, VCP, ITIL, MCSE, A+, MCITP, MCP).
- Project Management certification and experience (e.g., PRINCE2, PMP).
Desired Work Experience:
- Competencies in cloud infrastructure (e.g., Azure, AWS, GCP, Oracle Cloud).
- Experience in cloud infrastructure architecture, design, configuration, deployment, and maintenance.
- Experience with both private and public cloud infrastructure (e.g., Kubernetes, Azure Arc, Open Computing & Open Shift).
- Proficiency in using Infrastructure as Code for infrastructure provisioning (e.g., Terraform, Ansible, Cloud Formation, ARM).
- Experience in service provisioning automation, server installation, and configuration.
- Experience in setting long-term direction, roadmaps, and standards for cloud technical architecture.
- Managing cloud vendors and driving new cloud technologies.
- Simplifying and driving cloud adoption.
- Cost optimization on cloud.
- Planning, installing, troubleshooting, and configuring large deployments of Windows Server, UNIX-based systems, and Hyper-V/VMware both on-premise and cloud.
- Knowledge of systems backups, risk mitigation, and business continuity.
- Technical skills for systems design and operations activities/tasks.
- Knowledge of relevant banking policies, processes, procedures, and guidelines.
NCBA Bank Core Value Behaviors (Performance Drivers):
- Driven: Passionate, make bold decisions, learn from failures, seek new challenges, appreciate different views, constantly raise the bar, explore full potential.
- Open: Candid, honest, transparent interactions, listen to each other and clients, inclusive, respect each other.
- Responsive: Put customer interests at the heart of all actions, proactive, act quickly and resolutely to deliver results, keep it simple, seek new ways to improve.
- Trusted: Do what is morally right, keep our word, accountable, believe in each other.
Technical Competencies:
- Cloud infrastructure design, configuration, deployment, and maintenance (e.g., Azure/AWS).
- Technical skills for cloud systems design and operations activities/tasks.
- Knowledge of relevant banking policies, processes, procedures, and guidelines.
- Experience with configuration management (e.g., Ansible).
- Extensive knowledge of enterprise Linux server operating systems (e.g., RHEL/CentOS, Ubuntu).
- Experience with container/PaaS orchestration/management platforms (e.g., Kubernetes, Open Shift, Cloud Foundry).
Behavioral Competencies:
- Leadership to nurture and sustain employee satisfaction and manage changes.
- Performance management to optimize employee productivity.
- Interpersonal skills to effectively communicate with and manage customer expectations (internal and external) and other stakeholders.
- Self-empowerment to develop open communication, teamwork, and trust to support performance and customer-service-oriented culture.
Job Dimensions
Reporting Relationships:
- Direct Reports: None
- Indirect Reports: Outsourced partners/vendors
Stakeholder Management:
- Internal: All departments
- External: Cloud/system vendors and outsourced partners
Decision Making Authority/Mandates/Constraints:
- Strategic: Technical architecture and design, security, optimization, and capacity planning.
- Operational: Server farm/office systems support, incident, change, and problem planning.
- Managerial: Incident/problem management, vendor management.
Work Cycle and Impact:
- Short-Term Planning: 6 - 12 months
- Long-Term Planning: 1 to 3 years
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Job Purpose Statement
To contribute to the achievement of a highly talented workforce through sound Implementation of learning and talent development initiatives and programmes. The role holder is tasked to design the end-to-end implementation of training programmes from Course Enrolment and Uptake, coordination to evaluation of impact. The role shall also ensure that reports and data analyses is prepared proactively to yield insights into the outcome of Learning initiatives.
Ideal Job Specifications
Academic:
- Bachelor’s degree from a recognized accredited university
Professional:
- Completed or ongoing CHRP Certification.
Desired work experience:
- At least 5 years’ experience in Learning and Development in a mid-sized organisation.
- Experience in the use of Learning Management Systems
- Proven track record of consistently supporting the achievement of operational processes HR.
- In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
- Sound working knowledge and understanding of all labour regulations and practices
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Job Purpose Statement
Responsible for the Sales, Distribution and Marketing of Life Assurance in the Bancassurance business through the development and execution of the strategy for business growth in given areas. The role will drive business growth through active selling to the existing bank customers from various business segments mainly Retail Banking as well as the general public. The role also involves establishing and managing business relationships for business growth and ensuring high customer experience standards are maintained in line with the overall strategic plan.
Key Accountabilities (Duties and Responsibilities)
Revenue and Cost Management 65%
- Achieve Bancassurance Retail sales targets as per the set out performance targets.
- Ensure retention ratio of 90% of Retail Insurance businesses.
- Execute marketing programs in line with the Bancassurance strategy for business growth
- Sign up new insurance clients sourced from Retail and Workplace Banking.
- Upsell and cross sell insurance to existing customers as per stipulated targets.
- Conduct weekly client visits and prepare respective call reports. At least 3 visits per week.
- Monitoring the insurance market trends and giving continuous feedback to ensure we provide timely solutions and maintain product competitiveness.
Customer Service Excellence 25%
- Ensure all client documents are dispatched to Finance team within 24hours.
- Ensure payments are collected within 90days TAT.
- Oversee quality control in all aspects of corporate business processing as stipulated in the procedure and product manuals.
- Ensuring that the insurance policies sold to customers match their long-term financial needs by providing effective advice, competitive quotes and ensuring compliance with the rules and guidelines as set by the underwriters and other providers.
- Prepare relevant production / activity reports i.e. Retail and Workplace Banking sales performance reports.
People and Culture 10%
- Adequacy of personal competence to effectively perform relationship management tasks for Bancassurance.
- Employee Engagement Initiative
- Evidence of training/Learning (Internal& External/E-learning - 40 Hrs
Job Specifications
Academic:
- Bachelor’s degree required
- Certificate of Proficiency required
Desired work experience:
- Two years of related life assurance sales experience.
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Job Purpose Statement
This role ensures the maintenance of Business Continuity for IT services, guaranteeing their availability during unforeseen disruptions. Responsibilities include developing, implementing, and testing plans and procedures to ensure IT services can be resumed within a defined timeframe.
Key Accountabilities (Duties and Responsibilities)
Disaster Recovery Processes (40%):
- Identify IT continuity risks and mitigations.
- Collaborate with IT Infrastructure and Business Continuity management to align DR and BCP plans.
- Evaluate and improve DR test strategies.
- Align Business Impact Analysis (BIA) outcomes with disaster recovery frameworks.
- Conduct Gap Analysis and work with IT teams to remediate gaps.
- Maintain and test disaster recovery plans.
- Maintain records of backups and restoration activities.
- Work with internal control functions during audits and assessments.
- Develop relationships to narrow DR gaps.
- Recommend fault-tolerant solutions for continuity of operations.
BCM Assurance (40%):
- Conduct regular assessments of critical systems and backup procedures.
- Monitor data replication and backup logs.
- Communicate and raise awareness about IT services business continuity.
- Liaise with third-party vendors to ensure their DR and BCP capabilities meet the Bank’s requirements.
- Establish and report on IT DR metrics.
- Manage IT Business Impact Assessments (BIA), call trees, and IT BCP plans.
- Track and escalate corrective and preventive actions regarding IT DR.
Policies and Procedures (20%):
- Maintain and update BCP processes, procedures, and policies.
- Research and recommend improvements to disaster recovery practices and standards.
Job Specifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Postgraduate certification in Business Continuity is an advantage.
- Minimum 3+ years of experience in a busy IT environment.
- Certification in systems security (CISA, CISM, CISSP) or business continuity.
- Knowledge of technical infrastructure, networks, databases, and systems.
- Preferred experience in financial services and project management.
- Experience in security reviews and risk assessments.
Technical Competencies:
- Proficiency in DR & BCM activities.
- Knowledge of IS security management practices in financial services.
- Effective communication and stakeholder management skills.
- Knowledge of banking policies, processes, and compliance standards.
- Self-empowerment for open communication, teamwork, and trust.
Behavioral Competencies:
- Effective interpersonal communication.
- Integrity and ethical practices.
- Performance management for personal productivity.
Method of Application
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