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  • Posted: Feb 3, 2023
    Deadline: Not specified
  • The Jitu is a software and technology provider based in Nyeri, Kenya. We chose Nyeri because we believe the talent in this area of the world can compete globally. If you would like to work for a company that believes in Nyeri and plans to be a GIANT globally then please apply for an opening with us. One of the foundations of The Jitu is we hire based on talent and we promote based on the individual's ability to deliver quality solutions. We do not care which tribe you are from or if you are male or female.
    Read more about this company


    IT Help Desk Support

    Key responsibilities

    • Provide level one helpdesk support to clients via Jira and Tiger paw ticketing systems and, if necessary, follow up over the phone and via ConnectWise.
    • Troubleshoot and support Windows and Mac OS users.
    • Install and troubleshoot printer-related issues.
    • Create and maintain user accounts in the AD and O365.
    • Help in installing applications and giving end-user access to systems.
    • Watch over and take care of any unassigned queues in the ticketing system.
    • Utilize preset service levels to close tickets.
    • Study, identify, and diagnose flaws and symptoms using standard methods and procedures to restore service and user equipment.
    • Carry out additional tasks as needed.

    Key competencies/skills

    • Strong practical expertise with Active Directory.
    • Technical support experience in a fast-paced, constantly changing workplace.
    • Experience working with ticketing systems such as Tiger Paw, Jira, and Freshdesk.
    • Experience in end-user support using tools such as Comodo and ConnectWise.
    • Excellent communication and customer service abilities.
    • Support experience for an environment with Windows, Linux, and Mac Operating Systems.
    • The ability to communicate technical knowledge to business units without technical expertise.

    Required Qualifications & Experience

    • 1-2 years experience in a fast-paced IT support environment.
    • Bachelor's degree, preferably in IT and Computer Science or equivalent.
    • Good communication and documentation skills.
    • Strong software knowledge.
    • Readiness to work in flexible hours (day or night shifts).

    Method of Application

    Interested and qualified? Go to on to apply

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