Career Opportunities at TheJitu.com

Key responsibilities

• As a Level 1 support your mission will be to look for ways to provide value to our clients successfully in a team environment. This will be by assisting with collecting customer requests and data.
• Attend to customer phone calls.
• Respond to user emails and web support requests and escalate them to technical engineers.
• Conduct basic troubleshooting using questionnaires to find out the level of support needed.
• Provide product information to clients.
• You will work directly with clients and the Project Lead to ensure deliverables fall within the applicable scope and budget.

Key competencies/skills

• Experience in customer service and relationship building.
• Excellent communications skills and ability to work with people from different backgrounds.
• Eager to learn new technologies.
• Ability to write/speak English clearly both with internal and external clients.
• Ability to plan, prioritize and organize work effectively.
• Flexibilty to work in different time zones.
• A quick learner with a positive attitude.

Required Qualifications & Experience

• Bachelor's degree.
• Good English verbal and written skills.
• Strong customer leadership skills and delivery experience including the ability to develop high-quality project plans and timely deliverables.
• Strong IT skills.
• Readiness to work in flexible hours (day or night shifts).

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Key responsibilities

• Provide level one helpdesk support to clients via Jira and Tiger paw ticketing systems and, if necessary, follow up over the phone and via ConnectWise.
• Troubleshoot and support Windows and Mac OS users.
• Install and troubleshoot printer-related issues.
• Create and maintain user accounts in the AD and O365.
• Help in installing applications and giving end-user access to systems.
• Watch over and take care of any unassigned queues in the ticketing system.
• Utilize preset service levels to close tickets.
• Study, identify, and diagnose flaws and symptoms using standard methods and procedures to restore service and user equipment.
• Carry out additional tasks as needed.

Key competencies/skills

• Strong practical expertise with Active Directory.
• Technical support experience in a fast-paced, constantly changing workplace.
• Experience working with ticketing systems such as Tiger Paw, Jira, and Freshdesk.
• Experience in end-user support using tools such as Comodo and ConnectWise.
• Excellent communication and customer service abilities.
• Support experience for an environment with Windows, Linux, and Mac Operating Systems.
• The ability to communicate technical knowledge to business units without technical expertise.

Required Qualifications & Experience

• 1-2 years experience in a fast-paced IT support environment.
• Bachelor's degree, preferably in IT and Computer Science or equivalent.
• Good communication and documentation skills.
• Strong software knowledge.
• Readiness to work in flexible hours (day or night shifts).

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Key responsibilities

• As a Software Administrator you will be responsible for building web applications that facilitate both virtual and physical meetings for clients. Your mission will be to successfully deliver and manage software implementation projects in a team environment, while looking for ways to provide value to our clients.
• You will build event platforms for clients to hold both physical and virtual meetings.
• Automating tabulated data.
• Automating the events or projects using a template.
• Actively learning new languages for the next project.
• Using Chat GPT to accelerate development.

Key competencies/skills

• Eager to learn new technologies.
• Ability to write/speak English clearly both with internal and external clients.
• Ability to plan, prioritize and organize work effectively.
• Strong software knowledge.
• Knowledge in Cloud Computing, AWS, Node JS, React JS, C#, MSSQL, Python and .NET

Required Qualifications & Experience

• Minimum of 2 years of working experience.
• Bachelor's degree, preferably in IT or computer Science.
• Strong IT skills.
• Worked with C#, Web VR and Blazor.

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Key responsibilities

• As an accounting system consultant you will be responsible for assisting with accounting system implementations. This is by assisting the clients in determining their business needs, business process design, develop customized solutions, and integrate third party applications with existing infrastructure.
• Your mission will be to successfully deliver and manage software implementation projects in a team environment, while looking for ways to provide value to our clients.
• You will work directly with clients and the Project Lead to ensure deliverables fall within the applicable scope and budget.
• Setup system and configure according to customer requirements.
• Develop test scripts and for customers testing phase.
• Train end users on the system.
• Make recommendation for new processes and procedures.
• Analyze and document system and business requirements.

Key competencies/skills

• Experience in all areas of installation, configuration, integration, and training of accounting system.
• Eagerness to learn new technologies.
• Ability to write/speak English clearly both with internal and external clients.
• Ability to analyze data and give recommendations.
• Ability to plan, prioritize and organize work effectively.

Required Qualifications & Experience

• Minimum of 3 years of working with accounting or other ERP packages.
• Experience with Sage and added advantage.
• Bachelor's degree, preferably in business or accounting.
• CPA certification.
• Good English verbal and written skills.
• Strong project management/customer leadership skills and delivery experience including the ability to develop high-quality project plans and timely deliverables.
• Strong software knowledge.

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Key responsibilities

• As a Technical Trainer, you will be responsible for planning lessons, creating training materials, and scheduling lectures on various topics.
• Giving Lectures on different topics.
• Creating and revising training manuals.
• Coming up with new training roadmaps.
• Setting Assignments, Assessment, and soft skill questions.
• Conducting code reviews sessions.
• Organizing soft skills sessions to assess trainees' soft skills
• Writing trainees monthly technical reports and soft skill reports.
• Evaluating the trainees’ soft skills and technical knowledge.
• Reading trainee reports to determine the program's effectiveness, any criticism, and any challenges the trainees are facing.
• Grading the trainees’ tests and submitting monthly reports to the training manager.
• Doing new trainees’ interviews.
• Learning new Languages

Key competencies/skills

• HTML, CSS, JavaScript, TypeScript(optional), Angular/React, Node JS, SQL, MSSQL
• Eagerness to learn new technologies.
• Ability to write/speak English clearly both with internal and external clients.
• Ability to plan, prioritize and organize work effectively.

Required Qualifications & Experience

• 1-2 years of experience.
• A solid understanding of the Languages/ technologies needed and project to support the same.
• A Degree in computer science or a related field.

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Key responsibilities

• As a Social Media Manager, you will be responsible for creating and publishing content on our social media platforms, including LinkedIn, Instagram, and Facebook to grow an audience, build brand awareness, and ultimately boost sales.
• Producing marketing copy to advertise our services.
• Writing and reviewing content for our website, social media pages, and public communications.
• Social media page monitoring.
• Providing web copy/images.
• Optimize Search Engine Optimization-driven content and increase site traffic.
• Making information accessible to our audience as content, video, infographic, or other content formats.
• Performs other related duties as assigned.

Key competencies/skills

• Create engaging video content.
• Videography and video editing skills.
• Graphic design.
• Social media marketing.
• Marketing skills.
• Good communication and writing skills.
• Storytelling.
• UI/UX designer.
• Social media skills.
• Photography/photo editing skills.

Required Qualifications & Experience

• 1-2 years’ experience in digital marketing.
• Diploma in business management.
• Good English verbal and written skills.
• Content Creation.
• Communication Skills.
• Social Media marketing.
• Conversant with design software tools.