Level 1 Support at TheJitu.com

Key responsibilities

• As a Level 1 support your mission will be to look for ways to provide value to our clients successfully in a team environment. This will be by assisting with collecting customer requests and data.
• Attend to customer phone calls.
• Respond to user emails and web support requests and escalate them to technical engineers.
• Conduct basic troubleshooting using questionnaires to find out the level of support needed.
• Provide product information to clients.
• You will work directly with clients and the Project Lead to ensure deliverables fall within the applicable scope and budget.

Key competencies/skills

• Experience in customer service and relationship building.
• Excellent communications skills and ability to work with people from different backgrounds.
• Eager to learn new technologies.
• Ability to write/speak English clearly both with internal and external clients.
• Ability to plan, prioritize and organize work effectively.
• Flexibilty to work in different time zones.
• A quick learner with a positive attitude.

Required Qualifications & Experience

• Bachelor's degree.
• Good English verbal and written skills.
• Strong customer leadership skills and delivery experience including the ability to develop high-quality project plans and timely deliverables.
• Strong IT skills.
• Readiness to work in flexible hours (day or night shifts).