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  • Posted: Feb 3, 2023
    Deadline: Not specified
  • The Jitu is a software and technology provider based in Nyeri, Kenya. We chose Nyeri because we believe the talent in this area of the world can compete globally. If you would like to work for a company that believes in Nyeri and plans to be a GIANT globally then please apply for an opening with us. One of the foundations of The Jitu is we hire based on talent and we promote based on the individual's ability to deliver quality solutions. We do not care which tribe you are from or if you are male or female.
    Read more about this company


    Level 1 Support

    Key responsibilities

    • As a Level 1 support your mission will be to look for ways to provide value to our clients successfully in a team environment. This will be by assisting with collecting customer requests and data.
    • Attend to customer phone calls.
    • Respond to user emails and web support requests and escalate them to technical engineers.
    • Conduct basic troubleshooting using questionnaires to find out the level of support needed.
    • Provide product information to clients.
    • You will work directly with clients and the Project Lead to ensure deliverables fall within the applicable scope and budget.

    Key competencies/skills

    • Experience in customer service and relationship building.
    • Excellent communications skills and ability to work with people from different backgrounds.
    • Eager to learn new technologies.
    • Ability to write/speak English clearly both with internal and external clients.
    • Ability to plan, prioritize and organize work effectively.
    • Flexibilty to work in different time zones.
    • A quick learner with a positive attitude.

    Required Qualifications & Experience

    • Bachelor's degree.
    • Good English verbal and written skills.
    • Strong customer leadership skills and delivery experience including the ability to develop high-quality project plans and timely deliverables.
    • Strong IT skills.
    • Readiness to work in flexible hours (day or night shifts).

    Method of Application

    Interested and qualified? Go to on to apply

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