IT Infrastructure Administrator at Medecins Sans Frontieres (MSF)

Tasks & Responsibilities

• Be familiar with the general infrastructure and the infrastructure dedicated to headquarters in order to support colleagues and better understand the integration of the field infrastructure into this ecosystem.
• Provide technical expertise and support for field infrastructure systems in order to guarantee secure, stable, and compliant operations.
• Act as the primary technical point of contact for IT Field Referents on infrastructure-related matters, ensuring effective coordination and issue resolution.
• Ensure the deployment, availability, and reliability of field IT infrastructure solutions to support operational continuity and performance in field environments.
• Implementapproved infrastructure standards and technical guidelines to ensure consistency, interoperability, and alignment with organizational architecture.
• Contributeto the evolution and continuous improvement of field network kits by applying validated technical directives and responding to operational needs.
• Monitor the operational status and performance of field infrastructure components to anticipate risks, ensure service quality, and support decision-making.
• Support infrastructure-related projects by participating in design, roll-out, and transition phases to ensure successful implementation in field contexts.

Qualifications

Education:

Required:

• Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field or equivalent professional experience in system and network administration

Certifications (Highly Valued) :

• Microsoft certifications (e.g. Azure Administrator, Microsoft 365, Identity and Access Administrator,)
• Fortinet certifications (NSE 4 / FCP or higher)
• ITIL Foundation or equivalent service management certification

Experience  

• Proven experience as a System and Network Administrator in enterprise environments
• Solid knowledge of Microsoft and Linux infrastructure environment
• Solid experience administering Fortinet firewalls and VPN solutions
• Experience implementing security best practices (MFA, Zero Trust, least privilege)
• Experience with PowerShell scripting and automation

Languages:

• Essential: Fully fluent in English C1
• Desired: Fluent in French B2

Knowledge and Expertise:

Sector-specific knowledge

• Enterprise IT infrastructure management (on-premises & cloud)
• Microsoft-centric environments (Hybrid AD / Cloud-first)
• Identity & Access Management (IAM) in enterprise contexts
• Network architecture in multi-site environments
• Endpoint management and device lifecycle (Windows, mobile devices)
• Cybersecurity fundamentals for corporate infrastructures
• Business continuity and high availability principles

Methodology

• ITIL-based service management (Incident, Change, Problem Management)
• Patch management and update strategies
• Backup, disaster recovery and business continuity planning
• Security-by-design and Zero Trust approach
• Monitoring, alerting and proactive maintenance
• Documentation, standard operating procedures (SOPs)

Regulatory & Compliance knowledge

• GDPR and data protection principles
• Logging, auditing and traceability requirements
• Compliance requirements for user access and device management
• Risk management and security policies enforcement
• Awareness of regulatory constraints in enterprise IT environments

Software & Tools

• Microsoft Active Directory (AD, GPO, DNS, DHCP)
• Microsoft Entra ID (Azure AD)
• Microsoft Intune (Endpoint Manager)
• Microsoft Endpoint Configuration Manager (MECM / SCCM, Co-management)
• Microsoft Azure (IaaS, PaaS, networking, security services)
• Microsoft 365 (Exchange Online, SharePoint, Teams)
• Fortinet solutions (FortiGate, FortiManager, FortiAnalyzer, FortiEMS)
• VPN technologies (IPSec, SSL VPN)
• PowerShell scripting and automation
• Linux (server Ubuntu, debian …)
• Meraki solution (Network, Firewall...)

Behavioral & Managerial Competencies

• Excellent ability to work in a multicultural environment successfully and to demonstrate commitment and support for diversity, gender-responsive, inclusive, and non-discriminatory behavior and attitudes.
• Good communicator, able to develop strong relationships and act as a partner for the IT Field Referent team. Analytical thinking, adaptability, stress management, communication