Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
Read more about this company
Collate and conduct initial analysis of the information gathered through interviews and research to support the diagnosis of underlying client issues and problems and the design of single solutions.
Customer Service
Carry out a range of customer service activities, including handling customer cases and inquiries that are more complex or outside the norm.
Community of Practice Management
Participate in a community of practice in a defined area of expertise or consulting to begin to build own expertise.
Product/Service Information
Provide basic product/service information and respond to basic customer questions about the product/service.
Data Collection and Analysis
Perform basic data entry tasks, including data verification.
Knowledge Management
Collect and create content, best practices, and case studies to capture and share knowledge.
Personal Capability Building
Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Solutions Analysis
Assess compliance with established standards and protocols for routine inquiries.
Operational Compliance
Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Improvement/Innovation
Accept changes at work and provide support when asked.
Gmail
Yahoomail