IT Intern at Save the Children

JOB DESCRIPTION
KEY AREAS OF ACCOUNTABILITY:

Technology Innovations (50%)

• Analyze, design and develop web or mobile applications systems as per user requirements and organization standards.
• Consult with systems users to establish requirements for modifications to existing systems or deployment of new systems.
• Provide a clear and well-structured system documentation for new / existing systems.
• Provide support to the deployed IT innovation and implement immediate resolution to software problems. 
• Work together with Program teams to build T4D initiatives 

End User / Technical Support (40%)

• Provide day-to-day end user support on general computer applications and IT systems in the Country and Field Offices.
• Provide training materials and procedures, and/or train users in the proper use of hardware and software.
• Provide end user support and resolution of technical issues via email, phone and other means of communication.
• Provide preventive and corrective maintenance of desktop, laptops computer, scanners, projectors and network equipment.

IT Helpdesk (10%)

• Maintain and log IT issues using the in-house IT incident reporting system of daily support requests, the issues raised and remedial action taken.
• Refer major hardware or software problems or defective products to vendors or technicians for service.

QUALIFICATIONS AND EXPERIENCE

• Minimum Advanced Diploma or Degree in Information Technology or related field 
• Some knowledge on the concept of User Experience (UX) Research & Design and Design Thinking Process.
• Passionate about Business Process Automation, Analytics and/or innovation.
• Experience with one or more general purpose programming languages 
• Basic knowledge in visualization tools such as Power BI will be an added advantage
• Familiarity with Microsoft Platforms ,SharePoint ,Power Aps
• Basic Knowledge in System Administration and Networking.