IT Platform Administrator ACAPS Netherlands The Hague at Norwegian Refugee Council

Key Responsibilities:

User Lifecycle Management (25%)

• Facilitate onboarding/offboarding across platforms (Airtable, M365, and others) in coordination with the external IT provider.
• Act as the internal focal point for user requests and issues related to other software platforms used at ACAPS.
• Deliver training, coaching, and onboarding sessions for staff on Airtable, SharePoint, Teams, and other tools as needed.
• Develop user guides, documentation, and adoption resources.

Centralized Software Administration (40%)

• Serve as primary administrator for Airtable: bases, templates, workflows, data models, permissions, automations, integrations.
• Design and build AirTable bases that meet needs for data collection and product management for different ACAPS teams.
• Act as functional administrator for M365 collaboration tools (SharePoint, Teams): structure, permissions, governance.
• Coordinate with external IT provider for backend tasks (license provisioning, MS365 role management, troubleshooting).
• Contribute to governance standards across all SaaS platforms.

Workflow Process Optimization (25%)

• Identify opportunities for automation and digitization (e.g., Airtable automations, Power Automate).
• Support teams in improving efficiency and eliminating manual processes.
• Enable cross-platform integrations.
• Audit platform usage to prevent redundancy and shadow IT.

Vendor Liaison & Coordination (10%)

• Act as the primary liaison with external IT providers for escalations and feedback.
• Communicate user needs and service updates.

Qualifications

Knowledge and Experience

Required skills, knowledge and experience

• Strong experience building workflows and data pipelines with relational information management systems (e.g., Airtable, Smartsheet, Notion, Coda, Monday.com, SharePoint Lists).
• Demonstrated knowledge of relational database principles, including table design, relationships, and efficient structuring of data for performance and usability.
• M365 collaboration tools administration (SharePoint sites, Teams structure & permissions).
• Proven experience in training non-technical users, creating clear documentation and facilitating adoption of digital tools.
• Experience in user lifecycle management (onboarding/offboarding, access management).
• Excellent problem-solving, communication, and documentation skills.