IT Service Desk Administrator at Jubilee Insurance

Job Ref. No. JLIL083

Role Purpose

To reconcile assigned medical providers and support the business on medical financial issues.

Main Responsibilities

• Manage the Service desk system to ensure that staff queries are logged & resolved as soon as possible and within agreed SLA times.
• Coordinate with various other IT resources (Application, cloud, and Infrastructure) to ensure that any IT PC/LAN/WAN issues are resolved as soon as possible
• Produce adhoc/weekly Service desk reports detailing calls logged and resolved and explanation of any discrepancies. Escalate delayed tasks promptly.
• Ensure that all external contract/SLA/Licenses documentation is kept current and relevant,
• Manage vendors deliveries & invoices appropriately.
• Conduct preventative maintenance on Jubilee owned IT assets on a regular basis to guard against early/frequent breakdowns
• Produce support for VC, meetings /conference room IT requirement.
• Ensure that support calls are closed within agreed time frames, accurate inventory is maintained and that agreed upon SLA with Users for their request is maintained.
• Providing first line support to customers & Escalating customer calls to second line technical support.
• IT Communication for changes & critical updates from to the business & users.
• Any other tasks as assigned by the Head of cloud services in accordance with the workings of the IT department of Jubilee Insurance

Functional Skills

• Active directory domain security and management
• ITIL Knowledge
• Basic Networking Skills

Qualifications

• Bachelor of Science Degree in Computer Science from a recognized University
• ITIL
• Microsoft Azure Fundamentals
• Microsoft Certified Systems Engineer (MCSE)

Relevant Experience

• 3+ years in experience networking, hardware, and system software.