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  • Posted: Aug 3, 2022
    Deadline: Aug 9, 2022
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  • Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
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    IT Service Desk Administrator

    Job Ref. No. JLIL083

    Role Purpose

    To reconcile assigned medical providers and support the business on medical financial issues.

    Main Responsibilities

    • Manage the Service desk system to ensure that staff queries are logged & resolved as soon as possible and within agreed SLA times.
    • Coordinate with various other IT resources (Application, cloud, and Infrastructure) to ensure that any IT PC/LAN/WAN issues are resolved as soon as possible
    • Produce adhoc/weekly Service desk reports detailing calls logged and resolved and explanation of any discrepancies. Escalate delayed tasks promptly.
    • Ensure that all external contract/SLA/Licenses documentation is kept current and relevant,
    • Manage vendors deliveries & invoices appropriately.
    • Conduct preventative maintenance on Jubilee owned IT assets on a regular basis to guard against early/frequent breakdowns
    • Produce support for VC, meetings /conference room IT requirement.
    • Ensure that support calls are closed within agreed time frames, accurate inventory is maintained and that agreed upon SLA with Users for their request is maintained.
    • Providing first line support to customers & Escalating customer calls to second line technical support.
    • IT Communication for changes & critical updates from to the business & users.
    • Any other tasks as assigned by the Head of cloud services in accordance with the workings of the IT department of Jubilee Insurance

    Functional Skills

    • Active directory domain security and management
    • ITIL Knowledge
    • Basic Networking Skills

    Qualifications

    • Bachelor of Science Degree in Computer Science from a recognized University
    • ITIL
    • Microsoft Azure Fundamentals
    • Microsoft Certified Systems Engineer (MCSE)

    Relevant Experience

    • 3+ years in experience networking, hardware, and system software.

    Method of Application

    If you are qualified and seeking an exciting new challenge, please apply via [email protected] quoting the Job Reference Number and Position by 9th August 2022
     

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