IT Specialist at DAI Kenya - Development Alternatives, Inc.

Tasks & Responsibilities

• Local network maintenance and installation (cabling, switches and NIC configuration, TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP)
• WAN connectivity and maintenance (internet connection and services and devices configuration and maintenance)
• Configure staff laptops for Phase 1 procurement and work with home office (OIMT) to configure additional laptops received in the field.
• Review project office wiring and cabling requirements, and provide technical specifications for these local procurements.
• Troubleshoot ad hoc IT requests for support in the field, including GIS equipment, mobile phones, laptops, etc.
• Server and server application maintenance (hardware integration, Windows 2012/2016 server maintenance, Hyper-V, WSUS services, antivirus maintenance and monitoring, backup services)
• Client computer hardware and application installation, configuration, and maintenance (laptops, desktops, MS Windows 10 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, and antivirus installation and troubleshooting)
• User support and training
• Management and supervision of support provided by local companies (ISP or other providers or IT services)
• Regular communication with the Home office OIMT IT Operations team regarding network, system hardware, and software changes/issues/updates and user registration, updates, and termination
• Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT Standards and procedures
• Administer IP PBX extensions
• Maintain IP PBX hardware and phones
• Communicate with OIMT IT Operations team regarding implementation of special features on the system
• Assist office managers in properly inventorying IT equipment
• Conduct IT assessments for beneficiaries and produce reports per DAI OIMT procedures
• Prepare procurement specifications and SOWs for IT procurements per DAI standards
• Review all IT procurement requests in TAMIS
• Provide annual IT inventory and software audits
• Maintain a good knowledge and understanding of all policies and procedures set forth in the activity’s Field Operations Policy Manual and DAI Operations Manual

Qualifications

• Completed college education in relevant field and minimum 7 years of relevant experience in IT system administration, maintenance, and user support
• PC and Server support experience
• Knowledge of Windows Server & Windows Client operating systems
• Knowledge of Hyper-V visualization platform
• Knowledge of Windows network services: AD. DNS, DHCP, WSUS, Print and file sharing
• Experience with IBM Notes Client configuration
• Experience with Outlook client or O365 services
• Knowledge of backup and restore services
• Physical and logical LAN and WAN infrastructure principles
• Communication equipment and VPN services
• No prior legal convictions for fraud or theft and no prior terminations for cause from a prior employer
• Demonstrated honesty, trustworthiness, initiative, and self-motivation handling all assigned tasks
• Must have English language proficiency, verbal and written