IT Specialist at LC Waikiki

Job Description:

• Maintain and support point of sale and back-office systems
• Support new store openings, functionality enhancements and upgrades
• Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores
• Provide first level support to customers’ requests
• Perform diagnostics of customer issues
• Resolve customer issues by troubleshooting over the phone with customer contacts
• Refer customer issues to upper-level support when necessary
• On-site diagnose, repair and upgrade hardware or software as necessary
• Ensure accurate documentation of all calls handled
• Perform follow-up call-backs with customers
• Keep up-to-date on all Service Desk processes and troubleshooting procedures

Requirements:

• University degree in Computer Science or equivalent
• Minimum 2 years of helpdesk support experience is a must; support experience in POS systems will be a plus

Professional Know-How:

• Fluent in English (both written and verbal)
• Preferably MCSA (Microsoft Certified Solutions Associate) certified
• Strong knowledge of Windows server/client operating systems, PC hardware and local area networking
• Minimum entry-level knowledge of SQL Server

Specific Competencies:

• Ability to work in a multinational/multicultural environment
• Ability to fill multiple roles simultaneously
• Able to travel frequently locally and abroad
• Excellent troubleshooting skills
• Excellent customer service and interpersonal skills
• Team player and strong in communication

At LC Waikiki, we take the time to review each and every application due to LC Waikiki prerequisites. If your application found appropriate we will contact you via phone or email.