IT Support Analyst at Cigna December, 2022

- IT Support Analyst at Cigna
- View Jobs in Insurance / View Jobs at Cigna
Posted: Dec 12, 2022

Deadline: Not specified
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Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...
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IT Support Analyst
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Nairobi
- Job Field ICT / Computer
Main duties and responsibilities
- Provide technical support to onsite and remote users.
- Install, configure and support (IMAC) end-user devices.
- Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
- Manage User system access for various applications.
- Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
- Ensure all incidents are managed in accordance with targets set out in SLA.
- Escalate any issues/ outages to IT End User Services Manager.
- Prioritising and allocating all within IT Support teams all requests.
- Working every other week on Saturday from 8 AM until 1 PM (from home).
Required Skills
- Two years of experience within an IT support team
- Incident management skills
- Experience with a call management system
- Experience with Microsoft Office
- Windows 10 support and build experience. ( both OS and pc hardware)
- Active Directory
- Citrix Support
- SCCM
- Exchange account maintenance
- Networking & patching
Desirable Skills
- ITIL foundation certified.
- Microsoft certification.
- Experience with Service Now.
- Avaya Telephony
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IT Support Analyst at Cigna

IT Support Analyst

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