Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Dec 12, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com

  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit - headquartered in Belgium - focuses on the needs of International...
    Read more about this company

     

    IT Support Analyst

    Main duties and responsibilities

    • Provide technical support to onsite and remote users.
    • Install, configure and support (IMAC) end-user devices.
    • Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
    • Manage User system access for various applications.
    • Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
    • Ensure all incidents are managed in accordance with targets set out in SLA.
    • Escalate any issues/ outages to IT End User Services Manager.
    • Prioritising and allocating all within IT Support teams all requests.
    • Working every other week on Saturday from 8 AM until 1 PM (from home).

    Required Skills

    • Two years of experience within an IT support team
    • Incident management skills
    • Experience with a call management system
    • Experience with Microsoft Office
    • Windows 10 support and build experience. ( both OS and pc hardware)
    • Active Directory
    • Citrix Support
    • SCCM
    • Exchange account maintenance
    • Networking & patching

    Desirable Skills

    • ITIL foundation certified.
    • Microsoft certification.
    • Experience with Service Now.
    • Avaya Telephony

    Method of Application

    Interested and qualified? Go to Cigna on jobs.cigna.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Cigna Back To Home
    View Current vacancies at Cigna
Jobs You Might Be Interested in

Related Companies Hiring Now

Career Advice

View All Career Advice
 

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail