IT Support Analyst at Luminate

RESPONSIBILTIES

• The IT Support Analyst will have a range of responsibilities to include the following: Technical Support
•  Primary contact for user support and questions
•  Technical support for endpoints (laptops, tablets, smartphones, AV equipment)
•  Delivery of an extensive IT onboarding for New Joiners
•  Participate in various IT projects, including assisting with new office setups and system rollouts
•  Serve as the site contact for local service providers
• Systems
•  Manage cloud based services (SaaS, IaaS, PaaS, SECaaS)
•  Manage telephony and various communication Platforms
•  Maintain and inspect network connectivity and data availability
•  Perform systems administration and management of productivity systems, software and hardware
•  Identify and assist the Director, IT with increasing efficiency of our platforms

Security and Integrity

•  Endpoint security and reporting (Antivirus, Encryption, Data Loss Protection)
•  Conduct security audits via web analysis and penetration testing
•  Identify and assist the Director, IT with increasing the security of our systems
•  Conduct regular system and service audits
•  Keep an accurate record of IT Assets
• Policy & Communications
•  Assist in improvements of IT policy and best practice guides for the organisation
•  Facilitate and moderate secure virtual meetings, some with external participants
•  Contribute content for regular intranet IT updates
•  Provide general administrative support, including tracking and maintaining IT action items, tickets, documentation
•  Facilitate end user training sessions across various software systems

EXPERIENCE & SKILLS

Note: We view this section as a guide, not a checklist. We encourage you to apply even if you don't satisfy every single bullet on this list.

• The ideal candidate is aligned with Luminate's values, including Luminate's diversity policy.
•  You've spent several years in systems administration and/or end-user support roles
•  You're experienced in working with multiple software platforms (Microsoft, Google, Adobe, etc.)
•  You've got a great ability to convey technical concepts to a non-technical audience
•  You understand cloud based platforms (SaaS, IaaS, PaaS, SECaaS, etc.)
•  You have experience using and/or supporting Apple products (macOS, iOS)
•  You're highly familiar with security best practices and secure communications (end to end encryption, encrypted email, zero knowledge encryption, etc.)
•  You're a great communicator; with strong written and verbal communication skills in English
•  You've got great people skills; and the ability to work cross-functionally and cross-culturally with team members across multiple time zones