IT Support Officer at Aga Khan Academy

Overview:

We are looking for an IT Support Officer who will provide technical support to PDC in implementation of their F4E project ensuring user’s productivity is enhanced by usage of appropriate technology with minimal downtimes

Duties & Responsibilities: 

• Installation, configuration and troubleshooting of software in laptops and desktops
• Troubleshooting hardware faults in a large, networked environment to ensure all devices function optimally
• Provide support for email and internet for internal and external programs
• Administration of Learning toolkit server supporting outreach programs
• Management of wireless technology to provide connectivity to Staff and program participants
• Installation and configuration of printers in a networked environment
• Provide IT support for outreach programs covering external Technology support
• Responsible for setups of events involving Projection, streaming and public address
• Administration of antivirus system for school computers ensuring protection for all computers
• General software and Hardware support
• Any other duty as assigned by IT manager

The requirements

• 2 years’ experience in a similar field
• At lease a diploma in ICT
• Good knowledge of PHP, MySQL, and Apache
• Basic knowledge in server configuration and management covering Windows and Linux environments
• Basic understanding of Wi-Fi administration and support
• Basic in Managing Physical and virtual servers running on VMware and HyperV