IT Support Technician at Alternate Doors

Our client in the ICT industry is currently looking to hire an IT Support Technician.

Responsibilities

• Provide 2nd line IT Support services to the company and affiliates as well as to the users working in more than 45 other countries in the Middle Africa Region.
• Supporting the IT team on troubleshooting hardware and software issues; assisting in the administration of local IT infrastructure/services;
• Providing IT trainings; executing other IT Operations related processes such as purchasing of IT equipment’s, identifying and implementing continuous improvement actions in the IT operations as well as exchanging of knowledge within the organisation.
• Ensure that all adequate standard operating procedures and documentation required for IT security, quality and compliance are implemented.
• Few travels per year may be required (for participation to team meetings and projects or/and specific support activities).

Keys for Success

• The ability to communicate IT in a way the end-user understands
• Enjoy working in the role as IT supporter
• Being good at finding solutions by talking to your IT colleagues or by finding your own solutions
• Being able to prioritize the needs and provide solutions to the end users as fast as possible.

Qualifications

• Bachelors’ Degree in Computer Science, Information Systems or a related field
• Must have 2-3 years’ equivalent work experience.
• ITIL foundation, Microsoft certification, iOS & mobile devices, are additional assets.
• Passionate in technology, together with a readiness to learn and develop from relevant stakeholders.
• Can-do attitude and work with both passion and integrity.
• Capable of working effectively in both a team and individually.
• Results-oriented and persistent in order to reach objectives as well as having a passion for quality and timeliness.
• Capable of prioritizing and willing to take responsibility and assume ownership.
• Fluent in spoken and written English is a must. French would be a plus.