IT Systems Support Analyst – Information & Technology Department at Bowmans (Law Firm)

Purpose:

• Responsible for providing technical support to staff members, troubleshooting hardware and software issues, maintaining, and updating the organization's IT infrastructure. Additionally, the jobholder will be responsible for reinforcing quality standards and adherence to business best practice, adding value to business processes and significantly contributing to the operational excellence.

Experience and Qualifications:

• A Bachelor’s degree in computer science, Information Technology or related field.
• Minimum 5 years working experience in a busy IT environment as a systems analyst/developer with hands on role in enterprise database management, application management and relational database design.
• Experience with Server 2019/2022, Microsoft technologies like M365, Azure, etc.
• IT certification like ITIL, PMP, etc. will be an added advantage.
• Experience in managing applications support operations, and user training.

Key Accountabilities   

Business Solutions       

• Assist with implementing integrated system and solutions strategies in response to business needs.
• With the assistance and support of the IT Applications Manager, design, develop and implement bespoke solutions where appropriate or integrate and customize out of the box solutions.
• Assist in identifying and assessing solutions for business process and information problems from the business.
• Design and develop technical solutions to business needs.

Solution Implementation         

• Identify efficient ways to improve on existing processes.
• Preparation of the technical documents related to implemented solutions.
• Develop and maintain data integration between the ERP and other systems.

Testing of Solutions     

• Test pre and post solutions, applications, and related programs to ensure applications are performing as per specified requirements

Database Maintenance System         

• Assist with maintaining database performance and functionality by ensuring efficient execution of stored procedures and health of Database environment.
• Assist with creating and maintaining database queries, timeously and accurately.
• Ensure data integrity and consistency.

Designing Business & Financial Reports          

• Designing dynamic and automated reports for business users
• Implementing reports on end user’s machines with appropriate access
• Ensuring customized data integrity of financial reports to business

Technical Support

• Provide technical support on various inhouse applications team, as well as conducting user training on various applications.

Relationship Building

• Develop and maintain strong working relationships with all staff members and have open and transparent communication.

Personal Attributes:

• Initiative: Self-starting, taking action to achieve goals, being proactive.
• Results driven: Ability to work well under pressure without compromising work quality or standards.
• Superior attention to detail and accuracy.
• Teamwork: Work together with colleagues and staff to enhance the team’s overall performance.
• Ethical: Display honesty and integrity at all times.

Skills

• Problem-solving and analytical: Understand and deal with problems and tasks, apply logic or reasoning to review information, identify problems, evaluate options and select the best solution.
• Planning/Organizational skills: Coordinate and have an orderly structure in place to achieve goals, objectives, and tasks.
• Good communication skills: Able to express ideas clearly.
• Interpersonal skills: Excellent interpersonal skills to build relationships within the firm.