IT Team Leader – ERP at Eleven Degrees Consulting

Key Duties & Responsibilities

ERP Service Delivery & Governance

• Provide centralized ERP support across multiple business units; standardize ERP processes and configurations; define and monitor SLAs; act as escalation point for ERP-related issues.

ERP Systems Management

• Administer SAP Business One (HANA) and Zoho applications; manage multi-company configurations; coordinate system upgrades and enhancements; ensure system performance and availability.

Database & Infrastructure Administration

• Manage SAP HANA and MSSQL databases; perform performance tuning and monitoring; ensure backups and disaster recovery readiness; maintain data integrity; administer Linux and Windows ERP environments.

Reporting & Automation

• Develop standardized reports and dashboards; support financial consolidation; automate reporting processes to improve efficiency and accuracy.

User Support & Stakeholder Management

• Provide Level 2/3 support; manage support tickets based on SLAs; engage stakeholders; conduct ERP user training.

Team Leadership

• Lead and supervise the ERP support team; allocate resources; monitor performance; promote a service-oriented culture.

Qualifications & Experience

• 5+ years’ experience in ICT support
• 3+ years’ ERP systems support and management experience
• Hands-on techno-functional experience with SAP Business One and Zoho
• Experience managing ERP and cloud-related projects
• Strong experience with SAP B1 HANA, MSSQL, Linux, and Windows administration
• AWS or other cloud platform experience desirable
• Strong understanding of ERP architecture, databases, integrations, and ICT service desk operations