IT Vendor Liaison Support Officer at Britam

Job Purpose:

• The IT Vendor Liaison Support officer is responsible for the end-to-end supplier management process, offering systems support as a level 2 officer, and partnering with different stakeholders in the end-to-end procurement process within the department. In addition, this position will also work in addressing end computing tasks as part of day-to-day operations.

Key Responsibilities:

• Responsible for vendor management for IT through the conduct of timely evaluation to include the planning and conducting of a vendor risk analysis; and qualification and re-qualification activities, including review of vendor evaluation questionnaires, scheduling of remote and on-site audits, and review of qualification audit outcomes.
• Maintains the Vendor Management catalogue.
• Manage Defender for cloud and endpoints.
• Assist ICT security in monitoring and tracking vulnerabilities and remediations.
• Works directly with proposed and existing vendors to obtain initial qualifications and ensure adherence to requirements.
• Manage performance review of existing vendors based on existing SLA matrix.
• Works with vendors and applicable cross-functional teams on the resolution of Action Items specified in audits, or regulatory inspections.
• Act as level 2 support and leave reliever for office automation and executive support.
• Identifies and works with procurement and applicable cross-functional teams on vendor-related non-compliances, participating in Root Cause Analysis for the development of corrective and preventative actions.
• Collaborates and serves as a Vendor Management Point of Contact for departmental and cross- functional teams to provide support to projects and initiatives.
• Participates in ongoing audit and inspection readiness activities related to vendor management.
• Review of all IT vendor contracts. 

Knowledge, experience and qualifications required:

• Bachelor’s Degree in in ICT or a related field.
• 3-4 years’ experience and Training in IT service management.
• Excellent verbal and written communication skills and a high level of attention to detail.
• Strong professional and interpersonal skills.
• Knowledge of the IT vendor management best practices, and general procurement guidelines.
• Ability to work independently.
• Knowledge of Microsoft security products.
• In-depth understanding of systems supports.