IT Vendor Management/Liaison Specialist at Britam

Job Purpose:

• The IT Vendor Management/Liaison Specialist is responsible for the end-to-end supplier management process, from initial analysis though qualification/requalification and partnering with end users on continual oversight. 
• In addition, this position will also work with Sourcing i.e. Procurement and Functional areas who manage the vendor relationships for IT.

Key responsibilities:

• Responsible for vendor management for IT through conduct of timely evaluation to include the planning and conducting of a vendor risk analysis; and qualification and re-qualification activities, including review of vendor evaluation questionnaires, scheduling of remote and on-site audits and review of qualification audit outcomes. 
• Maintains the Vendor Management Tracker and associated vendor files. 
• Create and execute reporting and metrics to quality leadership on the vendor services.
• Maintenance and review of vendor contracts and SLAs for IT. 
• Works directly with proposed and existing vendors to obtain initial qualification and ensure adherence to requirements. 
• Strategically partner with functional areas on ongoing oversight of vendors 
• Works with vendors and applicable cross functional teams on the resolution of Action Items specified in audits, or regulatory inspections.
• Follow up with relevant shareholders on IT vendor payments, contracts renewal and renegotiations. 
• Identifies and works with procurement and applicable cross functional teams on vendor related non-compliances, participating in Root Cause Analysis for development of corrective and preventative actions. 
• Collaborates and serves as a Vendor Management Point of Contact for departmental and cross-functional teams to provide support to projects and initiatives. 
• Participates in ongoing audit and inspection readiness activities related to vendor management.
• Review of all IT vendor contracts.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Knowledge, experience and qualifications required:

• BA/BS degree or equivalent with 3-4 years of vendor management experience preferably in financial services.
• Training in IT service management and experience. 
• Excellent verbal and written communication skills and high level of attention to detail. 
• Strong professional and interpersonal skills. 
• Knowledge of the IT vendor management best practices, and general procurement guidelines. 
• Ability to work independently.