Jake's Place Manager at Amentum

Job Responsibilities:

• Oversee the planning, organization, and execution of operations at Jake’s Place, including recreation, dining, beverage, and entertainment services, to ensure high-quality experiences for patrons.
• Manage food and beverage services, as well as entertainment and recreational activities, in compliance with mission requirements and government standards.
• Develop and implement operational policies, procedures, and best practices to optimize efficiency and maintain compliance with contract requirements.
• Supervise and guide staff, providing training, mentorship, and professional development to ensure a high level of service excellence.
• Monitor and ensure customer satisfaction through continuous feedback collection and improvement of services, recreation offerings, and entertainment programs.
• Provide oversight of the financial performance of Jake’s Place, including budgeting, cost control, and resource allocation to meet revenue and profitability goals while delivering quality service.
• Manage an inventory of food, beverages, supplies, and equipment to support operations, ensuring inventory is well-stocked and accounted for at all times.
• Ensure all health, safety, and environmental standards are met across operations, including compliance with food handling, sanitation, and safety protocols.
• Collaborate with government representatives to plan and coordinate events or activities tailored to meet recreational and operational goals.
• Ensure availability in person or designate an alternate to be readily accessible during regular working hours to handle issues or emergencies that arise.
• Respond to emergencies or contingencies promptly by being on-site within one hour of official notification.
• Maintain up-to-date records and reports on operational, financial, and service activities to ensure transparency and compliance with governmental reviews and audits.
• Market activities, events, and services offered at Jake’s Place through appropriate media channels to increase participation and promote services to patrons.
• Foster a welcoming and engaging community environment that aligns with the interests and motivations of individuals and groups at the installation.

Minimum Requirements:

• A four-year degree from an accredited college or university with a major study in business management, food, hospitality, or a related field.
• OR, at least three (3) years of general experience demonstrating knowledge of the goals, principles, methods, and techniques of food, beverage, recreation, and entertainment operations.
• Additionally, the candidate must have five (5) years of specialized experience as a middle manager in a similar civilian commercial business role.
• Strong understanding of food and beverage, hospitality, and recreation management principles, as well as customer service and event management techniques.
• Experience managing operational budgets, controlling costs, and achieving financial performance targets while maintaining excellent service delivery.
• Sound leadership skills, with demonstrable experience leading teams and managing daily operations in dining, entertainment, or recreation settings.
• Outstanding communication skills, with the ability to engage with a wide variety of customers and staff effectively.
• Highly organized with excellent multitasking and time management skills to handle a variety of responsibilities and demands during high-paced operations.
• Knowledge of safety, sanitation standards, and food handling procedures.
• Proficiency with Point-of-Sale (POS) systems and related software for managing inventory, sales, and financial reports.