Jumia Global Manager at Jumia

About the role

JG Manager will work with logistic companies to provide End to End delivery of all Jumia global merchandise in line with agreed SLA and costs.

Main Responsibilities

1. Work closely with our logistics providers to ensure top-notch End to End logistic from seller country to our warehouse;
2. Prepare all documents required for overseas shipments;
3. Work with our warehouse and logistics teams to reduce average delivery time to our customers;
4. Liaise with our Finance team to ensure all the invoices and payments done to our logistic providers;
5. Constantly improve our customer experience (packages, labels, delivery time etc.);
6. Coordinate with CXP to handle customer requests for Jumia Global items;
7. Manage all stakeholders of Jumia Global in the country (Content, Onsite, IT, Finance, CS, logistics, marketing) and in central JG operations (commercial and operations team).

Required Skills & Qualifications

1. Minimum 10 years-total experience in sales, operations and/or vendor management, experience, preferably within distribution, transportation or customer contact operations is required
2. Demonstrated success in cross-functional, global project/program execution.
3. Process oriented, well-organized with a high level of attention to detail
4. Excellent communication and negotiation skills
5. Excellent analytical ability; ability to leverage analytical work into action-oriented reporting and plans of action.
6. Strong attention to details

​​We offer 

1. A unique opportunity in implementing and executing new ideas for a thriving e-commerce business
2. The opportunity to work with professional and dynamic teams in and outside your local country
3. An unparalleled personal and professional growth as our longer-term objective is to train the next generation