Junior IT Support technician at Masterclass Solutions Limited

Responsibilities

You'll be responsible for the smooth running of computer systems and ensuring that users get maximum benefits from them:

• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• provide support, including procedural documentation and relevant reports
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritise and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.
• Ensure frequent back up and data recovery mechanisms are in place

Qualification:

• Diploma in IT or related course with a minimum of 2 years experience or a Bachelor degree in IT related field with 1 year experience.

Skills

You'll need to show evidence of the following:

• the ability to think logically
• a good memory of how software and operating systems work
• excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• the ability to work well in a team
• problem solving skills
• a strong customer focus
• the ability to prioritise your workload
• attention to detail.

Applicants to state their expected salaries.