Junior Repair Technician at BBOXX

Reports to: Repair Supervisor
Location: Distribution Centre (RUIRU)
Purpose: The repair technician will report to the Repair Supervisor and will be responsible for repair and refurbishment processes.

Responsibilities:

1. Repair and refurbish all BBOXX components/appliances
2. Escalate all unsolvable issues to product support
3. Follow BBOXX refurbishment processes
4. Maintain a clean and tidy working Bench
5. Use best practices in stock management
6. Accurately report of all repairs and refurbishments.
7. Diagnose issues using flowcharts & Bboxx online guides
8. Replace parts using standard workshop tools
9. Use BBOXX specific tools to re-programme control units
10. Use BBOXX software to record repair and refurbishments
11. Record all spare parts used
12. Discuss issues with product support
13. Use a root cause analysis framework to communicate clearly
14. Regularly tidy the refurbishment area
15. Make suggestions for processes improvement
16. Share best practices on how to repair BBOXX products

Qualification and Specifications:

1. Higher national diploma or diploma in electrical and electronic engineering or any other relevant qualifications.
2. NITA/ERC T2 certification will be considered as an added advantage
3. Experience of 1 year in electronics repair (e.g., home appliances)
4. Problem solving skills and ability to understand new concepts
5. Proficiency in Microsoft software Possesses a proficiency certificate/ICDL in Microsoft office suite
6. Resilient to stress with a positive attitude
7. Excellent oral and written communication skills as well as the ability to follow instructions
8. Has good analytical & time management skills