Collections and Reconciliations Officer at Kasha Kenya

Job Purpose:

To oversee the day-to-day activities of the sales collection team for all delivered goods. Responsible for the planning of cash collection/replenishing stocks at stations. To work with the Accounts Assistant on generated Dynamics invoices report for reconciliation.

N.B: An assessment may form part of the selection process.

Your Responsibilities:

• Payment reconciliation and support - Work hand in hand with logistics to make sure that all shipped-out order references are collected from the riders, consolidated, confirmed against the statement, and recorded.
• Returns and cancellations - Confirm that all physical returns are canceled and reconciled daily (mandated to confirm the correctness of return reasons from the customer).
• Work with the accounts assistant and procurement on supplier invoicing and reconciliations.
• Smoothening of the payment process and tracking of all shipped but unpaid COD orders.
• Close collaboration with other operational teams, ensuring Customer focus at all times.
• Verify, validate, and reconcile all revenue collections, and compile the daily summary report of all revenue transactions.
• Resolve reconciliation discrepancies in a timely manner, prepare daily reports, and communicate them to management.
• Take appropriate action to resolve and/or identify significant revenue collection issues and escalate appropriately.
• Streamline all collection processes and recommend areas of improvement.

Role Requirements:

• Bachelor’s Degree in Commerce or any business-related field. CPA is an added advantage.
• A minimum of 2-3 years working in credit/debt collections, and accounting positions is preferred.
• Demonstrated knowledge and experience in billing and collections procedures, and reconciling techniques.
• Proficiency in G-Suite such as Google Docs, Google Sheets, and PowerPoint. Familiarity with finance ERP software will be an added advantage.
• Ability to identify errors and calculate figures and amounts.
• Ability to work in a team and under pressure in a fast-paced environment, and possess qualities such as reliability, and trustworthiness.