KE-Regional Information Technology Director(National) at Church World Service

Core Job Responsibilities:

Leadership and Management (25%)

IT Human Resources Management:

• Supervises, directs, and mentors the Software Development Manager, IT Support Supervisor, Senior Systems Administrator, and Senior Information Security Manager and provides functional leadership (dotted supervision) to all the other IT Leads in the other country offices in Africa.
• Ensures sufficient staffing within the department.
• Ensures development, and retention of well trained, highly skilled, and motivated IT staff.
• Evaluates training needs, recommends, and approves training for the entire IT team to ensure that they can execute their specialized duties effectively.
• Establishes and communicates clear expectations to staff to foster a predictable and consistent positive work environment.

IT Strategic Planning:

• Leads in developing and reviewing of the IT strategic plan that aligns technology with the CWS Africa business goals and details the comprehensive technology-enabled business management processes the organization uses to guide its operations.
• Facilitates appropriate resource allocation to ensure the success of the strategic plan.
• Conducts strategic situational analysis and benchmarking against best practices and what other peers are doing to assess appropriateness of CWS Africa’s Information Technology standards.
• Participates in the development and alignment of the broader CWS Africa strategy.

Advisory and Consultancy:

• Provides technical input and recommendations to CWS Africa Senior Management where necessary or when required to, (solicited and unsolicited advice).
• Provides regular reporting on the status of the Information System performance and security posture to the CWS Africa Senior Management.

Compliance and Information Security/IT Risk Management (30%)

• Achieves and maintains thorough knowledge and adherence to established CWS Africa, CWS, DOS/PRM and USCIS policies and procedures regarding information systems management for CWS Africa.
• Oversees compliance with all IT requirements – including developing, reviewing, and approving written policies, procedures, processes (workflows), and SOPs regarding the CWS Africa information system in Africa.
• Coordinates and reviews required IT security and risk assessments/audits.
• Oversees the adoption and adaptation of a comprehensive enterprise information security and IT risk management program to ensure that the integrity, confidentiality, and availability of information that is owned, controlled, or processed by the organization.
• The CWS Africa Information System should be secured according to the organizational defined policies, Integrity and Compliance Guide (ICG), Federal IT security requirements and the National Institute of Standards Technology (NIST) moderate impact controls among other information systems local and global legal e.g., Data Protection Laws and best practice requirements.
• Assess the appropriateness of CWS Africa’s IT Enterprise Risk Management framework.
• Develops, reviews, approves and oversees effective disaster recovery policies and standards to align with enterprise business continuity management program goals.
• Coordinates the development of implementation plans and procedures to ensure that business-critical services are recovered in the event of a security event and provides direction, support, and in-house consulting in these areas.
• Works with the Information Security Team to develop, maintain and publish up-to-date information security policies, standards, and guidelines; oversee the approval, training, and dissemination of security policies and practices.
• Manages security incidents and events to protect corporate IT assets, including intellectual property, regulated data and the company's reputation. 

Technical Operations Oversight and Support (25%)

• Automation oversight and Software design support- Works with the Software Development team on continuous improvement of business processes through off the shelf (cloud or on premise) and internally developed (bespoke) software.
• Networks and Systems performance monitoring- Works with the relevant SMEs in these fields to ensure optimal systems performance and networks reliability, especially the Wide Area Network (WAN) setup across Africa to support office and field work in remote areas.
• Customer Service Management- Works with the IT Support Supervisor on customer service management to achieve high levels of IT service delivery, support and achieve high client satisfaction levels.
• Evaluates the operations of IT systems in Africa and provides recommendations, to ensure that the organization maintains a reliable, secure, scalable IT Systems/Infrastructure and keeps up-to date with technological changes.
• Consults with IT security staff to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications, and software.
• Standardization and Configuration Management- reviews and approves all systems configuration changes, updates, and releases, this includes review and approve the implementation of new or updated hardware or software and analyse its impact on the existing environment.
• Oversees the IT operations to ensure the confidentiality, integrity and availability of business systems and data.
• Project and Task Management – handles multiple project responsibilities simultaneously, prioritizes work and resolves escalated technical, operational or management requests and emergencies as they may occur and works with the IT Management team on critical IT projects management and provides reports to CWS Africa Senior Management.

Administration (10%)

• CWS Africa IT Budget control – prepares and manages the annual IT budget as per the Cooperative Agreement and approves all IT purchase requests.
• Works closely with the IT team to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization and make proposals for the CWS Africa senior management for approvals.
• Regional IT systems and operations monitoring.

Representation/Engagement (5%)

• Liaises with PRM/RPC and IT staff at the CWS headquarters (as necessary) on various IT matters, especially on ensuring compliance with the adopted frameworks as required and on cross-cutting projects management.
• Liaises with external agencies, such as regulatory authorities and other bodies as necessary, to ensure that the organization maintains a strong security posture.

Additional roles and responsibilities (5%)

• Performs any other duties that may be assigned for the benefit of the CWS Africa programs.

Qualifications

Experience:

• A minimum of ten (10) years’ professional paid work experience in Information Technology or related field.
• Proven experience in Information Systems management, Enterprise IT Risk management and dynamic IT workforce management particularly within the context of international NGOs or similar organizations.
• Knowledge and ability to manage enterprise networks, preferably windows-based networks preferred.
• Previous working experience with USG funded projects is an added advantage.
• A minimum of five (5) years of direct supervisory experience.