Kenya Execution Manager at Maersk Line

We Offer:

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job.

The ideal candidate will create a work environment conducive for colleagues to deliver the intended customer experience within a country. Maintains focus on voice of customer, employee engagement, staff development and process efficiency and cost.

This role reports directly into the Country CX Manager while leading a diverse team spread across different locations in the country.

Key Responsibilities

• Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain
• Overall Delivery of Services to exceed expectation resulting in Customer Delight
• Display strong leadership skills, be able to lead, motivate and engage the direct reports/ larger team that leads to world class employee engagement and staff retention.
• Empower the team to suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe
• Support / Coach / Encourage and motivate team members for better performance and personal growth
• Operational Excellence (OPEX) as a way of life in Execution.
• Identifying adhoc customer requirements / exceptions and ensure that the feasible requirements are fulfilled with a sense of urgency
• Develop and maintain tools for monitoring performance & deliverable of processes.
• Ownership of landside transport and Customs Services in the country to deliver growth, profit and great customer satisfaction
• Develop and execute cost savings plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation
• Improve the asset utilization of key transport modes including contracted rail and truck networks while build strong and collaborative relationships with both established and new vendors
• Deliver improvements to key processes to improve productivity and service levels to get on time delivery and proactive notification to the customer
• Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers
• Manages professional staff, including entry-level, and / or supervisors. Adapts departmental plans and priorities to address resource and operational challenges
• Handles most situations independently and is guided by policies, procedures, and the business plan, but will seek advice and guidance on more complex issues. Applies subject matter expertise.

People Management

• Proven track of leading a diverse team
• Hands on internal team conflict resolution, stakeholder management and people processes

Qualifications and Education Requirements

• Master’s degree or bachelor’s degree in Business Administration or equivalent
• 7+ years in logistics and supply chain in a leadership position

Preferred Skills

• Practical understanding of supply chain operations and how to leverage it solves different customer pains
• Track record for successful performance
• Strategic influencing and stakeholder management
• Over 5 years proven experience leading diverse teams in a matrix organization
• Should be forward thinking with strengths in planning and execution

Technical and Personal Skills:

• Robust understanding of obsessive customer centricity
• A strong continuous improvement mindset
• Excellent communication and problem-solving skills.
• Strong execution mindset
• Team player with excellent stakeholder management skills
• Cost consciousness and optimization mindset
• Self-motivated, independent starter who is also a good team player
• Strong analytical skills