Kenya ITO Tablet Specialist at One Acre Fund

Job Description

Specific responsibilities include, but are not limited to:

1. Device/OS/MDM management: 

• Primary ITO contact for tablet issues – H/W, OS, configuration, user issues 
• Implement mobile/tablet setup tools, configuration, troubleshooting and maintenance standards for use in the organization 
• Manage mobile/tablet assets inventory.

2. Documentation and reporting: 

• Follow and write mobile support (setup, configuration, troubleshooting and maintenance) 
• Keep track of incidents and resolutions - log all tasks performed and provide for reporting 
• Daily interface with MDM for reporting and identification of issues 
• Compile weekly reports as determined by Mobile Team Lead and program needs.

3. Department liaison: 

• Work with Mobile Team Lead to coordinate mobile/tablet set and configuration activities 
• Regular coordination with Field Operations’ staff on usability, features, issues, and feedback 
• Regular coordination with Development Operations/IT Development on feature/function changes, and streamlining device setup 
• Coordinate with IT Development, Development Operations, Field Operations, Procurement, and other departments regarding mobile/tablet purchase, setup, configuration, and maintenance 
• Manage mobile/tablet hardware/software requests from other departments.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 3 years of experience in Information Technology.
• Experience managing mobile devices
• Experience in IT support or IT service desk
• Experience preparing project planning documents
• Experience in report writing
• Experience in use case documentation
• Work with colleagues from diverse backgrounds
• Language: English and Swahili.

Preferred Start Date

Due to the ongoing Covid-19 pandemic, start dates can vary significantly by role. We are adapting rapidly to Covid-19 and most of our team is now working remotely. Given the changing environment, we will appreciate your flexibility in confirming a start date.

Duration

3-month contract with possibility of extension

Sponsor International Candidates

No; Must have existing rights to work in Kenya.