BSS Engineer (Greater Western) at Safaricom Kenya

Responsibilities

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Maintenance of BTSes within the assigned cluster to achieve RAN availability of >99.80%
• Support and maintain energy efficiency initiatives and power equipment.  
• Review cluster level RAN upgrade plans and flag potential risk to service and EHS.
• Handle Customer Complains within the assigned Cluster.  
• Manage maintenance and rollout MSPs within cluster to ensure EHS adherence and quality workmanship.
• Manage site Costs and maintain H&S standards for the assigned BTSes.  
• Acceptance of new elements within the Radio Network infrastructure.
• Share commercial & technical insights at cluster level.
• Support optimization initiatives aimed at delivering cluster level network NPS, CA target, CSSR, CDR, MOS, Dl & UL throughput targets and managing customer complaints.
• Participate in RAN, Transmission, power hardware and software upgrades.
• Escalate persistent RAN faults to support teams and track for closure.  
• Automate routine tasks.

Qualifications

• Undergraduate degree in either Electrical, Telecommunications Engineering or equivalent from a reputable institution.
• Experience in data analytics and coding will be an added advantage.
• 1 year telecommunications experience in GSM related field;  
• 1 year valid Driving License.