Topup Mama is a venture-backed technology company currently operating in Kenya and Nigeria. Our mission is to increase restaurant contribution to Africa’s GDP. From forecasting capabilities to last-mile deliveries, we are building tools that enable small and medium restaurants to access affordable fresh and dry products. Restaurants need more than an effi...
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Key Accounts Manager (Hotels, Restaurants/Café and Bars)
The Key Accounts Manager’s main goal is to manage and oversee the profitability of the modern trade by acquiring, growing and developing long term relationships with the hotels, restaurants/cafes and bars.
You will be responsible for a specific customer segment. The segments that we are recruiting for are: Modern Trade hotels, restaurants/cafes (more upscale places), Bars, Caterers, Schools and Hospitals.
Key responsibilities are:
Managing the sales of all company products to hotels, restaurants/cafes and bars acquisitions through the CRM system and growing the existing accounts towards profitability
Preparing valuable analysis and feedback to provide focus on the growth of the business and identify the reasons for any de-growth in the business.
Onboard at least 3 hotels, 5 restaurants and bars with AOF 1
Monitoring competitor's activities in the market and counter it by proposing necessary measures and attractive proposals to our clients so that our competitors may not take over our market share.
Collaborating with other teams(marketing, supply chain, finance and product) to drive new pipeline and revenue opportunities
Following up with customers for payment collections from the market as per the company's agreed credit terms and coordinating with the Finance Department
Operating as the primary point of contact for key account stakeholders
Exceeding monthly, quarterly and annual sales targets
Hitting a retention rate of not less than 80% across the modern trade restaurant base
Increasing the AOV of each client by 300%
We are looking for someone who has:
Ability to follow sales process for hotels moving from lead to customer in a timely manner
Ability to identify product & pricing needs for your customer segment and create a plan based on that
Excellent leadership skills - incl. monitoring of goals and quality standards to reach goals; incl. making tough decisions
Excellent interpersonal and communication skills (written and spoken). Solid demonstrated presentation skills.
Ability to implement problem solving techniques in order to resolve customer issues and take corrective action
Ability to work independently as well as thrive in a cooperative work environment
Good data & analytical skills - e.g., interpreting dashboards and key metrics to understand how to improve operations, excel analyses to determine weighted gross margin across products
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