Key Accounts Manager-Sales at Brites Management

Duties & Responsibilities

• Oversee the relationships of the company with its most important clients and responsible for obtaining and maintaining long term key customers by comprehending their requirements.
• The ideal candidate will be apt in building strong relationships with strategic customers
• You will be able to identify needs and requirements to promote the company’s solutions and achieve mutual satisfaction
• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Developing a solid and trusting relationship between major key clients and company
• Resolving key client issues and complaints
• Developing a complete understanding of key account needs
• Anticipating key account changes and improvements
• Managing communications between key clients and internal teams
• Strategic planning to improve client results
• Negotiating contracts with the client and establishing a timeline of performance
• Expanding relationships and bringing in new clients

Qualifications

• Bachelor’s Degree in Business Management, Sales and Marketing or equivalent
• Proven experience as key account manager
• Experience in sales and providing solutions based on customer needs
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent organizational skills
• Ability in problem-solving and negotiation
• Good communication and reporting skills, good negotiation skills, self-driven and result