Knowledge Management Associate, BIHBV at BRAC

Knowledge Management Associate, BIHBV

• The Associate, Knowledge Management will support the Manager, Knowledge Management and Partnerships in strengthening learning across BRAC International Holdings BV (BIHBV) portfolio, providing assistance to country microfinance entities in knowledge generation, management, application and evaluation of knowledge resources, and timely dissemination of learning.
• The individual will work closely with country microfinance staff across BI, particularly with country business development leads and knowledge champions.

Key Responsibilities:

• Support the annual learning organisation planning in collaboration with knowledge management coordinators in countries. Prepare, progress track, build capacity within, and guide country teams on implementing the learning agenda.
• Prepare learning action plans for BI MF HO and entities, support development of and follow up on activities. Create a calendar of internal and external knowledge/learning events and engagements.
• Manage, catalogue and maintain new and old resources and information in a knowledge hub/repository. Prepare guidelines for country staff on the use of and contribution to the platform. Provide troubleshooting support to BI MF staff. Conduct perception surveys on the Hub's relevance to BI MF staff, check analytics, engagement metrics, activity level, etc.
• Design appropriate survey and/or research plans and instruments for pilot monitoring and review exercises, ensure quality control of data and proper data management, and support countries in the analysis and synthesis of findings. Assist countries in developing product monitoring and review reports for sharing nuanced findings in an accessible format
• Work closely with the communications team to support country teams in developing marketing materials, knowledge pieces and guidelines for scaling new products. Co-organise organisation-wide events for management and strategic planning, internal and external knowledge sharing.
• Work closely with Responsible Inclusive Finance , IT and Digital teams to ensure learning is captured synergistically and reporting is smooth and functional.
• Organise capacity-building and peer-learning opportunities for knowledge management coordinators across BI MF countries. Attend bi-weekly check-in calls with technical leads across BI MF countries and co-host quarterly peer group meetings and webinars, info sessions, etc., on knowledge, learning and adaptive management topics
• Maintain the database and track Key KPIs of ongoing pilots and projects

Safeguarding Responsibilities:

• Ensure the safety of team members from any harm, abuse, neglect, harassment and exploitation to achieve the programme’s goals on safeguarding implementation. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.
• Practice, promote and endorse the issues of safeguarding policy among team members and ensure the implementation of safeguarding standards in every course of action.
• Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Educational & Experience Requirements:

• Bachelor in Business Administration, Finance, Economics, IT, Data Analytics or Development Studies
• At least 1-3 years’ experience in the development sector, preferably in microfinance.

Required Competencies:

• Familiarity with the human-centred design process
• Demonstrated experience conducting individual-level qualitative interviews and fluency in quantitative research methods
• Demonstrated experience with project management
• Detail-oriented with strong analytical skills and leading data collection practices and the ability to work with quantitative and qualitative information
• Strong interest in documentation and analysis
• Proficiency in data analysis and visualisation with Power BI or other applications
• Drive, flexibility, resilience, and the ability to work under pressure
• Ability to effectively work remotely, across time zones and team locations, as well as in-person with a small team of stakeholders
• Strong written and verbal communication skills
• Ability to work in ambiguous environments, with minimal structure
• Fluency in English required (spoken, reading, and written)
• Familiarity and experience with microfinance