Knowledge Management Specialist at Zizi Afrique Foundation

Zizi Afrique is looking for a Knowledge Management Specialist to join Zizi Afrique’s vibrant team. The knowledge management specialist will be responsible for driving and delivering a holistic, structured, and efficient approach to the knowledge management function that enhances knowledge creation/sourcing, knowledge storage, knowledge sharing and knowledge application. The position will promote and contribute to a culture of knowledge-sharing, including best practices, lessons learned and results.

JOB DESCRIPTION

Knowledge Management Framework

• Drive the development of a knowledge management strategy/framework for Zizi Afrique
• Continuously improve Zizi Afrique’s overall knowledge management approach that complements its organizational goals

Knowledge Management Systems

• Develop and maintain Zizi Afrique’s knowledge bases that centralize and organize the organization’s knowledge (including databases, intranet/internet pages, etc.)
• Ensure that the knowledge bases areas are up-to-date, accessible, and user-friendly for internal and external users with respective access rights
• Develop processes and protocols for capturing new knowledge, storing information, and making accessible based on requisite access rights

Managing knowledge within Zizi Afrique

• Drive the creation and maintenance of high-impact knowledge management assets, both for internal and external dissemination, including developing knowledge maps, guidelines for content generation and dissemination, etc.
• Collaborate closely with program and operational teams to capture new/update information that can be stored in the knowledge bases
• Ensure quality and consistency across knowledge management content and systems assets, in partnership with program and operation teams responsible for these assets
• Manage and serve as a liaison for existing and future Zizi Afrique knowledge assets
• Serve as the day-to-day contact person for all knowledge management-related queries, be they from staff, partners, or from external vendors (IT systems, expert providers etc.)
• Train/educate staff on knowledge management practices, systems, and tools
• Promote a culture of continuous knowledge sharing, developing sustainable approaches to content generation and information use
• Conduct evaluation strategies to ascertain knowledge program effectiveness
• Remain up to date on leading knowledge management best practices and lead continuous improvement for Zizi Afrique knowledge management practices

About You

• You have exceptional oral and written communication skills
• You are entrepreneurial minded and love to build and grow things to satisfy unmet needs.
• You are a self-starter and problem solver
• You have excellent customer service, technical support service and strong facilitation skills and are highly adept at managing stakeholders
• You have a high level of comfort with and embrace technology and systems as a solution and enjoy taking things apart to understand how they work before you put them back together again to make them more efficient
• You are excited about knowledge content generation, management and systems
• You are comfortable with ambiguity, like the space to work independently without too much interference or direction
• You are a team player that knows how to build consensus and are willing to give and receive honest feedback

QUALIFICATIONS

• Bachelor’s degree in computer science, information technology, or library sciences and at least five years of relevant experience in knowledge management with demonstrated track record of increased responsibility
• You have excellent oral and written communication skills, including demonstrated ability to synthesize large amounts of information and ability to adapt messages for different audiences
• Strong research and quantitative skills including mastery of Microsoft 365 Suite, and preferably familiarity with SharePoint, knowledge/content management tools, and CRM software
• You are comfortable with managing complex operations processes and getting things done efficiently