IT Lead at Sheer Logic

Our client, a leading organisation in the manufacturing sector, is seeking a competent and service-oriented IT Lead to provide technical support and maintain reliable IT infrastructure within a factory environment. The successful candidate will play a critical role in ensuring business continuity by resolving IT incidents, supporting production operations, maintaining cybersecurity standards, and coordinating technology-related activities.

Key Responsibilities

Technical Support

• Provide technical support for desktops, laptops, mobile devices, printers, scanners, and other IT equipment.
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, and other workplace applications.
• Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
• Install, configure, and maintain approved IT equipment and software.
• Manage IT incidents and coordinate escalation to specialist support teams where necessary.
• Support meeting rooms and collaboration technologies.

IT Infrastructure and Network Support

• Provide first-line support for LAN, Wi-Fi, and network connectivity.
• Support network switches, wireless access points, cabling, and factory network infrastructure.
• Maintain IP telephony and Teams calling services.
• Monitor critical IT infrastructure and promptly escalate outages.
• Coordinate IT activities with Engineering, Production, and external service providers.

Cybersecurity and Compliance

• Implement established cybersecurity, access-control, and device-compliance requirements.
• Maintain appropriate administrative and privileged access controls.
• Support endpoint security and user cybersecurity awareness, including phishing prevention.
• Coordinate IT access and equipment during employee onboarding, transfers, and exits.
• Maintain accurate IT support, security, and compliance documentation.

Factory Safety and Operational Support

• Comply with site safety, health, environmental, and permit requirements.
• Ensure IT activities within production areas do not introduce operational or safety risks.
• Coordinate potentially disruptive maintenance with the relevant factory teams.
• Respond promptly to IT failures affecting production continuity.
• Plan IT maintenance around operational requirements and support factory projects, upgrades, and technology deployments.
• Collaborate with Production, Engineering, Quality, HR, Finance, and Security teams to ensure seamless operations.

Incident and Service Management

• Log, categorise, prioritise, resolve, and track IT incidents and service requests through to closure.
• Provide clear and timely updates to users and stakeholders.
• Escalate major or recurring incidents and contribute to root-cause investigations.
• Coordinate third-party vendors and service providers where specialist intervention is required.
• Identify recurring technical issues and contribute to continuous-improvement initiatives.

Key Competencies

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and user support orientation.
• Strong ownership, accountability, and results orientation.
• Ability to work independently and prioritise competing operational incidents.
• Clear communication skills when engaging with users, management, and technical teams.
• Ability to remain calm and effective during production-critical IT outages.
• Strong cybersecurity, compliance, and documentation mindset.
• Effective vendor coordination and knowledge-sharing skills.
• Commitment to continuous improvement and operational excellence.

Contract Details

• This is a six-month contract position offering a monthly salary of KES 150,000.