Job Openings at Sheer Logic

About the Role

• We are seeking a highly organized, proactive, and analytical Sales Team Supervisor to oversee the day-to-day administration, workforce tracking, digital tool adoption, and operational execution of a large-scale Field Aftersales Trade Developer (ATD) Programme.
• In this role, you will serve as the primary operational nexus between the management consulting firm, the client’s leadership teams, the regional dealer network, and field trade representatives. A primary focus of the role is driving 100% field adoption of digital Sales Force Automation (SFA) / CRM platforms (Salesforce) to maximize field productivity, customer mapping, and sales penetration.

Key Responsibilities

Programme Coordination & Field Operations

• Coordinate the daily deployment, administration, and performance monitoring of field trade developers across assigned regional territories and dealer networks.
• Maintain an up-to-date central database of field personnel, deployment zones, dealer assignments, and employment records.
• Ensure clear communication of target metrics, operational guidelines, and policy updates across the field workforce.
• Proactively resolve operational bottlenecks impacting field productivity and escalate structural issues to key stakeholders.

Digital System (Salesforce SFA) Adoption & Data Quality

• Drive full system adoption and usage compliance across the field team, ensuring mandatory clock-in/clock-out protocols are adhered to.
• Ensure field representatives accurately map their customer universe, log customer visits, capture sales leads, quotations, and record transactions in real time.
• Conduct regular data-quality audits to ensure CRM reports are complete, reliable, and up-to-date.
• Identify usage gaps, arrange refresher training, and work with system administrators to resolve user access or technical issues.

Performance Tracking & Reporting

• Consolidate, analyze, and present weekly and monthly performance dashboards covering sales volumes, active accounts, new customer acquisition, visit frequency, and repeat purchases.
• Flag underperforming field representatives and coordinate targeted performance interventions with dealer and regional leads.

Workforce Management, Recruitment & Training

• Oversee attendance, leave tracking, absenteeism, and field replacements in liaison with the management firm.
• Coordinate payroll documentation, commission validation, and incentive performance metrics.
• Support end-to-end recruitment, candidate scheduling, onboarding, orientation, and deployment of new field representatives.
• Organize onboarding sessions, CRM tool training, and capability development programs to address field competency gaps.

Key Requirements

• Education: Bachelor’s Degree or Higher Diploma in Business Administration, Human Resource Management, Sales/Marketing, Operations Management, or a related field.
• Experience: Minimum of 2–3 years’ experience in programme coordination, sales operations administration, HR coordination, or field team management.

Technical Skills:

• Proven experience with Salesforce, CRMs, or digital Sales Force Automation (SFA) platforms.
• Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and management reporting.
• Industry Experience: Background in automotive, FMCG, telecommunications, or other high-volume, sales-driven distribution environments is highly desirable.
• Competencies: Exceptional organizational skills, strong data interpretation capabilities, high attention to detail, excellent stakeholder management skills, and a results-driven

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Overview:

• We are looking for a customer-centric Service Advisor to act as the primary point of contact for service and parts customers. The role involves identifying customer needs, coordinating service processes, and ensuring smooth billing and vehicle handover to enhance customer loyalty.

Key Responsibilities:

• Receiving customers and accurately capturing vehicle details.
• Scheduling service appointments and tracking vehicles due for service.
• Performing service check-ups to identify requirements and potential needs.
• Preparing service and repair work orders in collaboration with workshop teams.
• Explaining quotations, upselling services, and providing regular updates to customers.
• Preparing invoices, gate passes, and conducting pre-delivery inspections.
• Handing over vehicles, explaining completed work, and collecting feedback.
• Promoting new offers and marketing campaigns to customers.
• Recommending service intervals based on vehicle application conditions.

Qualifications & Skills:

• Diploma or Bachelor’s degree in Mechanical/Automotive Engineering, Business, Marketing, or related field.
• Minimum of 1 year experience in customer service.
• Completion of relevant Service Advisor training is an advantage.
• Strong automotive knowledge, business acumen, and interpersonal skills.
• Ability to work under pressure with attention to detail.
• Excellent communication and teamwork abilities.

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Our client, a leading organisation in the manufacturing sector, is seeking a competent and service-oriented IT Lead to provide technical support and maintain reliable IT infrastructure within a factory environment. The successful candidate will play a critical role in ensuring business continuity by resolving IT incidents, supporting production operations, maintaining cybersecurity standards, and coordinating technology-related activities.

Key Responsibilities

Technical Support

• Provide technical support for desktops, laptops, mobile devices, printers, scanners, and other IT equipment.
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, and other workplace applications.
• Diagnose and resolve hardware, software, network connectivity, and peripheral issues.
• Install, configure, and maintain approved IT equipment and software.
• Manage IT incidents and coordinate escalation to specialist support teams where necessary.
• Support meeting rooms and collaboration technologies.

IT Infrastructure and Network Support

• Provide first-line support for LAN, Wi-Fi, and network connectivity.
• Support network switches, wireless access points, cabling, and factory network infrastructure.
• Maintain IP telephony and Teams calling services.
• Monitor critical IT infrastructure and promptly escalate outages.
• Coordinate IT activities with Engineering, Production, and external service providers.

Cybersecurity and Compliance

• Implement established cybersecurity, access-control, and device-compliance requirements.
• Maintain appropriate administrative and privileged access controls.
• Support endpoint security and user cybersecurity awareness, including phishing prevention.
• Coordinate IT access and equipment during employee onboarding, transfers, and exits.
• Maintain accurate IT support, security, and compliance documentation.

Factory Safety and Operational Support

• Comply with site safety, health, environmental, and permit requirements.
• Ensure IT activities within production areas do not introduce operational or safety risks.
• Coordinate potentially disruptive maintenance with the relevant factory teams.
• Respond promptly to IT failures affecting production continuity.
• Plan IT maintenance around operational requirements and support factory projects, upgrades, and technology deployments.
• Collaborate with Production, Engineering, Quality, HR, Finance, and Security teams to ensure seamless operations.

Incident and Service Management

• Log, categorise, prioritise, resolve, and track IT incidents and service requests through to closure.
• Provide clear and timely updates to users and stakeholders.
• Escalate major or recurring incidents and contribute to root-cause investigations.
• Coordinate third-party vendors and service providers where specialist intervention is required.
• Identify recurring technical issues and contribute to continuous-improvement initiatives.

Key Competencies

• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service and user support orientation.
• Strong ownership, accountability, and results orientation.
• Ability to work independently and prioritise competing operational incidents.
• Clear communication skills when engaging with users, management, and technical teams.
• Ability to remain calm and effective during production-critical IT outages.
• Strong cybersecurity, compliance, and documentation mindset.
• Effective vendor coordination and knowledge-sharing skills.
• Commitment to continuous improvement and operational excellence.

Contract Details

• This is a six-month contract position offering a monthly salary of KES 150,000.

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Our client, a leading manufacturing company, is seeking to recruit a qualified and experienced Delivery Truck Driver.

The successful candidate will be responsible for ensuring timely, accurate, and complete delivery of goods to customers and distributors while maintaining company vehicles in good working condition and ensuring compliance with road safety, company policies, and operational procedures.

Key Responsibilities

• Operate company trucks safely and ensure timely, in-full, and error-free delivery of goods to customers and distributors.
• Conduct daily vehicle inspections and promptly report any defects or mechanical issues.
• Verify goods loaded and offloaded against the relevant delivery documentation.
• Obtain signed or stamped proof of delivery for all completed deliveries.
• Maintain accurate daily, weekly, and monthly vehicle operation records, including mileage, fuel consumption, maintenance, and related expenses.
• Ensure company vehicles are serviced and maintained according to the approved schedules.
• Monitor fuel card transactions, account for fuel consumption, and submit receipts within the stipulated timelines.
• Prepare and submit monthly vehicle performance reports.
• Ensure all delivery-related claims and expenses are accurately documented and submitted for reimbursement.
• Ensure vehicle insurance, registration, and other statutory documentation remain valid and up to date.
• Comply with traffic laws, occupational health and safety requirements, food safety standards, and company policies.
• Maintain professional relationships with customers, distributors, loaders, off-loaders, and internal teams.
• Identify and report any product quality, food safety, or delivery-related concerns.

Qualifications

• KCSE certificate or college certificate.
• At least five years of driving experience.
• A valid BCE driving licence, appropriate for the assigned vehicle.
• Experience driving commercial trucks and handling goods distribution will be an added advantage.
• Experience maintaining vehicle logbooks, fuel records, delivery documentation, and maintenance records is desirable.
• Strong driving skills and commitment to road safety.
• Good planning, organisation, and time management skills.
• Customer service and interpersonal skills.
• Attention to detail and accuracy in handling goods and documentation.
• Strong problem-solving and multitasking abilities.
• Good verbal and written communication skills.
• Integrity, accountability, and the ability to work with minimal supervision.