Customer Support Trainee at Kwara

We are looking for self-driven team members who learn with speed, have a high accountability mindset and focus on diligence and customer care. In this role, you will work closely with our Strategic Growth Manager, Customer Engagement team and Product team to deliver exceptional customer support to our clients.

Responsibilities

• Provide customer support to clients, acting as the primary point of contact for any technical issues or questions that arise.
• Troubleshoot technical issues related to financial systems, such as payment processing, product configuration, and account reconciliation, working with the Product and Engineering team to identify root causes and develop long-term solutions that address the underlying problem.
• Conduct training sessions for clients on Kwara Core & Connect systems, ensuring that they have the knowledge and tools needed to successfully use our products.
• Monitor the post-implementation support process, identifying areas for improvement and implementing changes to streamline the process and improve the customer experience.
• Develop and maintain a deep understanding of our Kwara Core Banking systems, staying up-to-date on new features and updates, and incorporating customer feedback into the ongoing development process.
• Collaborate with cross-functional teams, including sales, product development, and customer success, to ensure a seamless and positive experience for our clients.
• Embrace an ownership mindset and take responsibility for the success of each client's implementation account, going above and beyond to ensure that they receive the support they need to be successful.

Your profile

Kwara lives and breath the startup ecosystem and composes its team to improve the financial sector.

For Support Trainee profiles, we expect a holistic view and few specific skills:

• Strong customer service skills and a passion for helping others.
• Excellent troubleshooting skills and a strong understanding of financial institutions, e.g. general ledgers.
• Ability to communicate complex financial and technical information in a clear and concise manner to non-technical users.
• A growth mindset, with a desire to learn and continuously improve.
• Excellent problem-solving skills and the ability to think creatively to develop solutions.
• A strong sense of ownership and responsibility for the success of each client's implementation.