Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
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To supervise the hotel laundry operation effectively and efficiently ensuring excellent Laundry/dry-cleaning services in accordance with our standards.
KEY ROLES & RESPONSIBILITIES
Supervise and train staff in day-to-day laundry operations and prioritizing of daily tasks
Ensure guest laundry, dry cleaning and pressing is completed according to set standards
Ensure all guest requests are promptly and professionally met
Records guest and staff laundry lists accurately
Fully complies with Opera system requirements, by posting bills accurately and on time
Ensure that guest supplies are in stock
Assist Laundry Manager in assessing staff attendance and performance
Assists Laundry Manager in the processing of all departmental paperwork
Assist Laundry Manager in taking proper inventories and quality checks
Conducts daily briefings with staff
Proper fillings of all laundry reports
Regular check all laundry machinery ensuring all filters are cleaned regularly and press covers are in good condition; reports any machine defects to Engineering
Ensure staff are using laundry equipment properly and keeping them in good condition
Assist and liaise with Housekeeping Manager regarding the laundering of sundry guest room items e.g. net curtains, cushion covers
Liaise with Linen/Uniform Room Supervisor re: processing of Linens and Uniforms
Keep a strict control of items sent for laundering by staff members
Complies with hotel’s health, safety and hygiene policy
Adheres to personal grooming and hygiene standards
Qualifications
Certificate in Housekeeping and Laundry Operations or related field
Minimum 2 years experience in a busy laundry operation
Proven experience in garment pressing, preferably in a hospitality setting.
Detail-Oriented: Exceptional attention to detail to achieve precise and high-quality garment pressing.
Communication Skills: Clear and effective communication skills, especially when addressing guest preferences.
Team Player: Ability to work collaboratively with other members of the laundry team.
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