Lead, People & Culture Business Partner at MasterCard

THE OPPORTUNITY

Reporting to the Head, People & Culture Business Partner- Country Programs, the Lead, People & Culture Business Partner- Country Programs will lead and manage the execution of P&C country strategy. Working as a trusted advisor to assigned leaders (Country Heads, Regional & Country teams), they deliver value-added services that reflect business objectives. They perform the role of business partner to execute P&C Programs, agenda and initiatives, and interface with P&C colleagues to provide best-in-class and creative P&C solutions to assigned clients.

WAYS YOU CAN CONTRIBUTE

• Focal contact as advisor and coach for day-to-day HR activities for the Country and provide support for various functions including workforce planning, performance evaluation process, recruitment, among others in liaison with other HR Subject Matter Experts.
• Provide professional advice to all levels of the Foundation by building working tactical relationships with Leaders and staff to ensure strong employee relations and engagement.
• Maintain an effective level of business literacy to understand current and future needs of the Foundation to provide proactive support and services aligned to those needs.
• Identify business issues and suggests creative solutions.
• Maintain in-depth knowledge of legal region/country requirements ensuring all employment legislation and standards are followed for regulatory and internal policy compliance.
• Manage and provide support for various employee relations services including performance counselling, employee grievances, exit interviews and disciplinary actions as required in line with Employee Relations processes and procedures.
• Build relationships amongst staff to ensure strong employee relations. Provide guidance and professional advice to all levels of the Foundation in the region/country.
• Provide advice on the design of HR policies, procedures, processes and systems.
• Monitor the effectiveness of new and current programs in the region/country, research, identify opportunities and recommend changes/enhancements of initiatives.
• Understand current and future needs of the region/country in order to provide proactive advice and support aligned to those needs.
• Partner with the larger HR team to develop and ensure appropriate change and communication strategies.
• Build line manager capabilities and provide routine support to ensure adherence to HR policies, procedures, processes and systems.
• In liaison with the Talent Acquisition team, support recruitment management, including creating job descriptions, contributing to sourcing strategy, candidate selection, offer approvals and onboarding.
• Partner with the Talent Management team to:
• provide support to leaders in career planning, coaching and performance feedback
• analyze and identify learning needs for employee development
• facilitate development planning for the region/country aligned to business and individual needs
• Lead the implementation all Performance and Reward programs, processes and plans in the region/country.
• Lead the active management of performance management in the region/country, including the performance management cycle, high & low individual performers.
• Coordinate with P&C Operations in administering benefits enrolment for new hires and partner with Payroll to ensure all payroll legislation, processes and guidelines are correct and compliant.
• Analyze and interpret People & Culture reports, metrics and innovation as required and provide recommendations for decision making.
• Implement and maintain People and Culture dashboards and reports for respective region/country.
• Ensure adequate, timely and accurate communication of reports s for respective region/country.
• Build relationships with external support such as legal counsel, payroll support, etc.

Who You Are

• University Degree and/or Graduate Degree (Masters/PhD), preferably in Human Resources, Psychology or Organization Development or a related field and/or equivalent combination is required.
• Ability to effectively partner with the other HR teams to develop and ensure efficiencies in support strategies and process documentation.
• Strong knowledge of local market employment law and legislation.
• Possess creative approaches and diverse solutions and are willing to take calculated risks to influence the adoption of fresh ideas.
• Ability to effectively co-create with a variety of stakeholders, as well as work effectively in a team-based environment.
• Possess a high degree of integrity and forethought in approach to making decisions and driving results on behalf of the Foundation.
• Honed problem-solving skills combined with a track record of pivoting in response to opportunities and challenges.
• Results driven and motivated by a sense of performance, excellence and urgency.
• Proficiency with MS Office applications (PowerPoint, Word, and Excel), SharePoint, Yammer and HRIS.
• Language Skills Fluent in both English and French.
• Ability to influence others, including senior leaders.
• Ability to work under pressure with tight deadlines.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Humble and have in depth ability to understand different situations but with ability to interpret and give recommendation towards positive resolution.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.