Leader, East Africa at Intrepid Group

Every day will be different, but every day you will:

• Provide amazing customer service and travel advice – whether it's guiding a morning market exploration, organizing a hands-on craft workshop or arranging a home-cooked meal with a local family, you’ll create unforgettable moments that our travelers will never forget
• Ensure the safety and well-being of your travellers, at times you will have to assist in difficult situations whilst remaining calm and professional. A traveler may lose their passport, need medical attention, or there may be a clash of personalities and you will be the first point of call
• Host, lead and execute tours to budget, following the itinerary and fulfil your administrative duties
• Be passionate about travel and share your love of it with our customers. Every step of the way you’ll embody our core values of Integrity, Passion, Fun, Innovation and Responsibility

To be considered you must have:

• Excellent communication in English and ideally one other local language (the more the better!)
• Strong customer service experience and experience in developing a rapport with a broad range of travelers
• Have travel experience across East Africa and are passionate about sharing your region with our travellers!
• Have basic computer skills – including email, work, and excel experience
• Full rights to work across these regions
• A diploma or equivalent certificate in Tour Guiding and/or Operations from a recognized institution

What you need to know:

• This is a freelance contract position, which will give you flexibility in when and how you work however, great availability across peak seasons (June to October) is a must-have
• You will need a valid first-aid certificate prior to starting with us
• We are recruiting for leaders in January with training commencing from February onwards
• With extended hours, lots of walking and activities, and engaging with travellers, so, it’s important that you are prepared both mentally and physically for the challenge!
• You’ll need the ability to travel and spend time away from home, as our leaders often travel for extensive periods at a time and some tours can span up to four weeks.
• You will be running tours through Kenya, Uganda, Tanzania, Rwanda, South Africa & beyond, you can check out some example itineraries here: www.intrepidtravel.com