Learning and Development Manager at Accor

Job Description

• Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting, and assist in shaping the Hotel Training Plan.
• Collaborate with the Talent and Culture Manager to implement and facilitate the Hotel Training Plan and budget, ensuring alignment with the hotel's strategic goals.
• Monitor and follow up on all training activities, both on-the-job and off-the-job, ensuring timely submission of reports.
• Ensure mandatory corporate training for the properties is assigned, conducted, and completed.
• Maintain 100% compliance with the employee on boarding program, including colleagues, orientation, and FLS, in accordance with hotel training standards and brand promises.
• Coordinate and deliver training programs from internal and external providers.
• Champion the use of online and e-learning tools, ensuring adherence to approval processes and tracking of registrations and completions.
• Develop and execute quality introductory and ongoing departmental training plans; provide coaching, guidance, and support to leaders at all levels.
• Manage the Accor INES Learning Portal, ensuring colleague completion of required training.
• Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.
• Measure and assess feedback on learning experiences and their impact on sustainable change.
• Ensure all employees are proficient in using INES.
• Create and present quarterly reports using INES.
• Forge relationships with industry associations and external training providers.
• Ensure compliance with local statutory learning and development requirements (NITA).
• Deliver various training and development programs, including Onboarding, Brand Immersion, Service Culture, ACCOR Global Leadership Programs, Train the Trainer, Heartist, and Diversity, Equity & Inclusion.
• Support and develop departmental trainers as needed.
• Design and implement effective processes and tools for learning evaluation and reporting.
• Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
• Serve as a Brand Ambassador, offering engaging service and support to colleagues daily.
• Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.
• Create monthly, quarterly, and yearly training plans to ensure consistent and structured delivery. 
• Ensure effective engagement with educational institutions for internship programs.
• Partner with departments to identify and address internship needs.
• Utilize multiple digital communication channels proactively and creatively to enhance employee communication.
• Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
• Prepare presentation decks for town halls and employee notice boards.

Qualifications

• Degree or Diploma in Human Resources Management required.
• Proven experience in training and facilitation, deveopment of training material, and experience in digital learning
• Relevant experience in the hospitality industry.
• Demonstrated ability to use digital communication tools and learning methodologies effectively.
• Proactive, accountable, and self-motivated with a strong drive for employee engagement.