Learning Community & Hub Operations Intern: Nairobi at ALX

Specific Responsibilities

Learner Support and Community Engagement

• Provide timely support and guidance to learners throughout their ALX program journey
• Assist with onboarding activities to help learners successfully start their courses
• Track learner progress, identify challenges, and proactively offer solutions
• Support data collection and reporting on learner milestones and program outcomes
• Facilitate communications and engagement campaigns across multiple channels
• Collaborate with mentors, program managers, and other stakeholders to coordinate learner support
• Assist with organizing learning events, webinars, and workshops to drive community engagement
• Contribute ideas to improve learner experience processes and systems
• Support any other activities that advance learner or community engagement

Hub Operations and Stakeholder Management

• Maintain strong relationships with key hub stakeholders and partners
• Ensure hub cleanliness, safety, and operational standards through weekly inspections
• Coordinate and meet with hub support staff to ensure alignment, track delivery on duties, and surface any challenges
• Ensure hub access, maintenance, and repairs are handled promptly
• Maintain a safe, clean environment for learners and the wider ALX community
• Collect monthly feedback from the ALX community on areas for improvement
• Ensure hub property and assets are well maintained, reporting any repairs or breakages promptly
• Liaise with service providers and maintain records of services rendered and related payments for reporting

Skill Requirements - Essential

• Strong verbal and written communication skills
• Ability to engage and motivate learners from diverse backgrounds
• Excellent organizational skills and attention to detail
• Problem solving mindset, able to work independently and collaboratively
• Proficiency with common digital tools (Google Workspace, Slack, Zoom, etc.)
• Data analysis skills to interpret learner attendance and progress reports

Skill Requirements - Preferable

• Previous experience in education support, customer service, or learner engagement
• Experience managing social media communities or digital learning platforms
• Basic understanding of program or project management tools
• Exposure to data visualization tools (e.g., Google Data Studio, Power BI)

Person Specification/Attributes

• Courage: Willingness to speak up, challenge the status quo, and embrace new challenges.
• Humility: Openness to learning, seeking help when needed, and a focus on serving others.
• Adventure: A passion for setting ambitious goals, tackling difficult tasks, and finding joy in the journey.
• Initiative: Proactive problem-solving, a sense of ownership, and a willingness to go above and beyond.
• Resilience: The ability to bounce back from setbacks, persevere through challenges, and emerge stronger.