Loan Recovery Officer at ENGIE

Job Purpose/Mission 

• Loan recovery officer is responsible for the receivables risk management (RRM). This includes among others, Portfolio management and Loan Workouts.

Responsibilities

• Carrying out customer work-out, including the following work-out categories to be applied to customers in late repayment through calling clients who are in early non repayment categories.
• Ensure proper documentation of open loan cases.
• Ensure customers are paying on time in assigned loan portfolio.
• Negotiate with non-paying clients and give them solutions to bring them back on track to repayments through rescheduling.
• Recommend and work with external service providers on portfolio management by escalating repossession cases.
• Customer education to customers on impact on loan non-repayments.
• Supporting the analysis of causes for portfolio deteriorations
• Providing regular portfolio, compliance, and routine report to the Loan recovery Team Leader.
• Restructure loan repayment plan from delinquent clients as per policy and procedure.

Knowledge and skills 

Experience:

• 1-year Previous experience in loan recovery preferably in a call center setting.
• Experience in customer relationship management .
• Self-starter with a passion for ENGIE Energy Access and its mission to change lives.
• Team player .

Qualifications:

• Holder of bachelor’s degree in business administration or any other related field.

Language(s): 

• English
• Swahili

 Technology:

• Computer literacy, particularly good working knowledge of Microsoft Excel