Loans Officer-Nairobi & Nakuru at Bridge Talent Management

Job Overview

Fanikisha Micro Finance Bank is a non-deposit taking Microfinance institution that currently advances loan facilities to Micro Small & Medium Enterprises (MSMEs). We are seeking a motivated and detail-oriented Loans Officer to join our dynamic team. The ideal candidate will play a key role in evaluating and processing loan applications while ensuring excellent customer service and adherence to our lending policies.

Key Responsibilities

• Identify potential clients and market various loan products.
• Evaluate and appraise the creditworthiness of clients.
• Conduct home and business premise visits prior to loan disbursement.
• Communicate with clients to collect all necessary information before granting loans.
• Assist clients in filling out loan application forms and compiling supporting documents.
• Develop referral networks to attract future clients.
• Foster trust and build strong relationships to enhance customer loyalty and satisfaction.
• Assess customer needs and explore all available options for our diverse loan products.
• Review delinquent accounts and maintain a low portfolio at risk (PAR).
• Conduct ongoing debt collection and recovery efforts for the loan portfolio.
• Serve as the liaison officer between clients and Fanikisha Microfinance Bank

Requirements

• Bachelor’s degree/Diploma in Finance, Business Administration, or a related field is preferred.
• 1-2 years of experience in a loans officer or similar role.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficient in customer service and relationship management.
• Knowledge of credit assessment and loan processing.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite